Customer Service Sales
Resume:
Kevin O’Brien
***** ********, ******* ********, ******** 48035
*********@*****.***
Objective To gain a position in operations management with a large, interstate retailer, distributor, or a
transportation company.
• Provided leadership and direction for distribution and warehouse
Skills Summary
operations.
1. Motivating, developing, and directing people as they work,
identifying the best people for the job.
2. Experience with SAP
3. Experienced with cost analysis for maximizing profitability.
4. Cost Reduction Strategies
5. Experienced with outstanding customer service and in
achieving productive and efficient service solutions.
6. Understanding the implications of new information for both
current and future problem solving and decision making.
7. Knowledge of business and management principles involved in
strategic planning, resource allocation, human resources,
leadership technique, production methods, and coordination of
people and resources.
Experience Distribution Manager, Lighting Supply Company, Ferndale, MI June 2004 current
1. Directs the day to day activities of the Distribution Center.
Creates daily work schedules for all subordinates
2. Confer with department heads to coordinate warehouse
activities, such as production, sales, records control, and
purchasing
3. Negotiate vendor and carrier agreements
4. Built and managed the budget for the Distribution Center
5. Reorganizing the Distribution Center operations and freight
distribution, resulting in better ROI for the organization
6. Oversee the inventory management functions such as cycle
counting activities and reconciliation of the discrepancies
7. Established and maintains performance matrix’s for the
Distribution Center employees
8. Developed KPI for the Distribution Center
9. Hire and develop new employees
August 2000 June
Stockroom Coordinator, Pottery Barn, Troy, MI
2004
Directed the day to day activities of the stockroom. Created
1.
daily work schedules for all subordinates
Worked to achieve the company wide objectives with regards to
•
sales, productivity, and customer service.
Overseen and evaluated processes, and implemented procedures to
•
improve efficiency
Initiated, coordinated and organized for the year end inventory
•
2. Helped with floor sales and assisted customers with purchases
3. Helped design and implement new stockroom programs to help
organize stock across the organization.
4. Hired and developed new employees
Education University of Phoenix, 2005 2010
1. Bachelor Degree in Management
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