Customer Service Sales
Resume:
HEATHER HUGHES
******.***@*****.***
Columbus, Ohio 43016 (Phone) 614-***-****
CAREER SUMMARY
Motivated, detail-oriented, resourceful Paralegal who possesses innate ability to be highly
organized while managing multiple projects. Proven ability to prioritize and meet deadlines while
providing top-notch customer service to clients.
EDUCATION
Columbus State Community College, Columbus, Ohio - Anticipated Graduation 2011
Post Baccalaureate Certificate in Paralegal Studies - ABA Approved Program
The Ohio State University, Columbus, Ohio 2005
Bachelor of Arts Geological Science
Ohio University, Columbus, Ohio
Bachelor of Arts Geological Science
PROFESSIONAL EXPERIENCE
PNC Bank, Worthington, Ohio 2/2010-Present
Bank Teller
• Back-up to the Head Teller.
• Assist customers in day-to-day bank transactions not limited to deposits, withdrawals,
transfers and cash advances.
• Accept and process ATM deposits.
• Refer customers to managers to open accounts and other products.
• Assist customers with basic account inquiries and other account problems.
• Maintain bank’s filing of legal documents within branch.
• Accept and distribute legal documents to appropriate department.
Pacer International, Dublin, Ohio 9/2008 to 12/2009
A/R Collections Specialist
• Verified accuracy of billing customers per their requirements and according to company
policy.
• Processed accurate and timely billing to assigned customers per their requirements and
according to company policy.
• Managed and analyzed the necessity for and process billing corrections.
• Reviewed status of delinquent and communication with customers, management and sales
staff to expedite collection.
• Assisted the Customer Account Control Specialist with updates to customer billing
requirements.
Cheeseburger In Paradise, Hilliard, Ohio 9/2005-9/2008
Server, Bartender, Line cook
Maintained a 5-8 table section and handled cash t ransactions.
Prepared drinks for bar patrons and the rest of the restaurant.
Prepared orders in a timely manner.
Ensured proper food safety when preparing orders.
Max & Erma’s, Dublin, Ohio 9/2007-9/2008
Server, Bartender, Line cook
Maintained a 5-8 table section and handled cash t ransactions.
Prepared drinks for bar patrons and the rest of the restaurant.
Prepared orders in a timely manner.
Ensured proper food safety when preparing orders.
W. W. Williams, Grandview, Ohio 1/2006-6/2007
Accounting Clerk, A/P
• Obtained information and authorization for payment from appropriate departments to
expedite payments or resolution.
Contacted carriers as needed to obtain paperwork in timely manor as needed.
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Responded to vendor inquiries by identifying, investigating, and resolving problem
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transactions without delay.
Developed and maintained good vendor relations with assigned accounts. Maintained
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accurate information in the vendor files.
Researched payment and vendor errors, and notified the appropriate personnel for
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correction in a timely manor.
The Columbus Zoo and Aquarium, Columbus, Ohio 3/2000-9/2005
Team Leader
• Maintained 10-13 employees daily and handled cash transactions.
Set- up various concession carts throughout given points on zoo grounds.
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Prepared golf course beverage services.
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Prepared and made drinks for league golfers.
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Prepared orders for food and beverages.
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