Project Manager Customer Service

Shawn P. Woods

MCP NET+

*** **** ***** ****: ***-407-

7953

Telford, PA 18969

*********@*****.***

Information Technology Systems Administrator

I am an accomplished IT professional with experience in

administration, analyzing, and support of information services. I possess

an in depth expertise in the development, deployment, analysis,

optimization, trouble shooting, and documentation of LAN/WAN hardware and

software. I work diligently to keep accurate and up to date records of all

IS related material, which includes; serial keys, volume licenses, notes,

instructions, and all server documentation.

Qualifications Highlights

Systems Administration Server Administration

Network Administration

Information Security Project Management

Technical Analyst

Technical Expertise

Information Security

. Provide information security and business continuity training to

employees as needed.

. Manage Check Point R70 Firewall-1. (Linux Secure Platform R70)

. Experience with CISCO ASA\5510 VPN\Firewall.

. Maintain all user accounts security access.

. Operate multiple Web Filtering services including iPrism, and

WebSense.

. Work with multiple enterprise level antivirus\antimalware

software.(Symantec, McAfee EPO, Trend Micro)

. Manage IPS\IDS, Antimalware, and IPSec\SSL VPN.

. Setup and maintain VPN and teleconference connections to international

clients and employees utilizing a multitude of mediums.

Business Continuity and Disaster Recovery

. Develop, coordinate, and implement disaster or emergency recovery

procedures for information systems.

. Work with external service providers and vendors to identify, select,

and implement backup and archiving disaster recovery-related software,

hardware, and processes.

. Research, implement, and manage Hyper-V virtual environment for

disaster recovery and clustering failover.

. Provide and recommend improvements to policies and procedures.

. Coordinate with departments to determine acceptable RTO, and RPO.

Exchange Administration

. Manage Exchange 2007 clustered environment and a single sever Exchange

2003 site.

. Office Communicator 2007r2 administration.

. Maintain all MX records

. Experience with spam filtering including; MXlogic Mail Defense and

Barracuda Spam Firewall

Help Desk Administration

. Manage and maintain help desk ticketing systems.

. Assigned all help desk tickets to designated administrator based on

area of responsibility.

Extensive knowledge of Microsoft Products

. Microsoft Windows Server 2000, 2003, and 2008

. Maintain and trouble shoot DHCP, DNS, and Static IP addresses

with reservations.

. Work with TCP\IP, SMTP, SNMP, and FTP protocols

. Deployed Hyper-V server virtual environment.

. Microsoft Exchange Server 2003 and 2007

. Microsoft Terminal Server

. Microsoft SQL 2000 and SQL 2005

. Microsoft IIS 6, and 7

. Microsoft Office Suites

ERP systems

. Technical Lead for Syteline ERP

. Project Manager for upgrading from version 7.05.10 to version 8.

. Facilitated in the transition from Vantage to Syteline ERP system.

Professional Experience

06/09- present The Edcomm Group, Fort Washington, PA

Systems Administrator

. Lead technician for all IT projects.

. Exchange 2007 Administrator

. Project Manager: Business Continuity and Disaster Recovery, Server

Virtualization, Documentation.

. Help Desk Manager.

. Implement/configure/monitor/maintain all areas of Information

Security.

. Charged with evaluating new security technology and conducting

vulnerability assessments.

. Create and maintain all IT policies and SLA's for company use.

. Network infrastructure management including; FatPipe link aggregate,

four dissimilar ISP mediums, network switches, DHCP reservations, and

DNS.

. Remote monitoring and management utilizing IpSwitch, What's Up Gold

software (24 Dell servers, 350 websites including free BSD and

Windows.)

. Software Library Management

. Oversee all IT documentation utilizing IDEAS documentation management

system

. Provide asset management for Dell Optiplex Systems utilizing Microsoft

System Center Essentials

. Coordinate continuing education for the IT department.

. Support local intranet.

. Assist with maintaining global mobile workforce utilizing Windows

Mobile devices, iPhone, and BlackBerry Enterprise Server.

. Secondary Responsibilities include:

. Webmaster (free BSD, Apache, PHP, IIS)

. Backups (Symantec Backup Exec 12.5)

07/06- 06/09 Innovative Office Products, Easton, PA

Systems Administrator- 09/07 to 06/09

. Project Manager for Syteline ERP system upgrade.

. Manage companies IT infrastructure; including servers, phone system,

network, and end users.

. Main contact for all technical issues pertaining to Syteline ERP

system.

. Install all system patches to all Windows related systems, and

Syteline ERP system.

. Upgraded from SQL 2000 to SQL 2005.

. Assist with determining department's yearly budget.

. Transitioned the company to a new ISP. Saving the company an estimated

$7k per year.

. Implemented a CISCO ASA\5510 VPN\Firewall.

IT Technician- 07/06 to 09/07

. Continuously give fast and dependable support to end users.

. Keep detailed records of network documents.

. Support over 125 users, 14 servers (HP, Dell, and IBM), and a Nortel

BCM 400 phone system.

. Research and configure iPrism Web Content Filter; in order to increase

work productivity.

. Work with WSUS to determine which updates to apply.

. Setup all network printers.

. Maintain printer server and file server.

. Perform monthly IT auditing, and maintenance.

. Make recommendations for all hardware upgrades and perform upgrades to

servers, which includes increasing drives for RAID sets and RAM size.

. Performance monitoring and tuning of all servers.

. Responsible for all standardization of hardware and software.

11/05 - 07-06 Circuit City, Montgomeryville, PA

PC Technician

. Diagnosed, performed troubleshooting, and repaired customers'

computers.

. Efficiently offered courteous customer service and recommendations in

an atmosphere that demanded constant productivity.

Education

Pennsylvania College of Technology

Candidate to receive a Bachelors of Science in Technology Management

3/08- Present Bucks County Community College, Newtown PA

Currently enrolled in and pursuing the MCSE/MCSA certification.

MCSE/MCSA Certification:

MCP: 70-270: Installing, Configuring, and Administering Microsoft

Windows XP Professional- Passed

MCP: 70-290: Managing and Maintaining a Microsoft Windows Server 2003

Environment- Passed

MCP: 70-291: Implementing, Managing, and Maintaining a Microsoft

Windows Server 2003 Network Infrastructure-

Currently studying for.

CompTia:

NET+ Certification-Passed

7/04-7/06 Lehigh Valley College, Center Valley PA

Associate in Specialized Technology Degree

Personal Computer Networking

Cumulative GPA 3.64 Cum Laude

Degree Accomplishments:

Successfully engineered a private LAN that included Exchange Email,

Microsoft SQL, Active Directory, and Remote Access Server. In a single site

single domain structure.

Contact this candidate