Project Manager
Resume:
CESAR D. GABRIEL
Oak Brook, Illinois 60523 *********@*******.***
professional summary
Over ten years as an Information Technology professional providing project
coordination and management, implementation, administration, and
engineering support solutions to web services, network, hardware, database,
and applications. Proficient in Microsoft Office including Project and
Visio. Certifications include: ITIL v3, Six Sigma Green Belt, Microsoft
Certified Systems Engineer (MSCE), and CompTIA A+ Certified Technician.
Adaptable, versatile, dedicated team-player and self-starter, able to learn
and become proficient in new skills quickly.
PROFESSIONAL EXPERIENCE
GoHealth, Chicago, IL Process Implementation Manager 2013 - 2014
. Planned and coordinated projects from initiation to implementation,
ensuring deliverables are timely and within scope, and milestones are on
track.
. Researched and analyzed basic and complex process issues to determine
solutions for improving core processes and practices.
. Enhanced, defined and developed a comprehensive workflow that follows
strategic initiatives and business objectives and aids in increasing
productivity.
. Predicted risk areas, identified gaps in processes and developed
contingency plans for anticipated issues and problems, as well as,
recognized opportunities and made recommendations to improve processes
and practices.
. Worked with multiple functional teams and coordinated the fulfillment of
pre-implementation and post-implementation tasks to ensure project
adherence to scope and schedule. Communicated project status to
stakeholders on a regular basis.
. Managed the process life cycle through development, implementation,
improvement, and redesign.
Allstate Financial, Northbrook, IL Agency Process Manager/Content
Specialist 2007 - 2009
. Led and participated in implementation projects, developing marketing and
communication approach, product research, gathering product marketing
materials, writing content, as well as identifying, verifying, and
documenting end-user, business, and functional requirements and creation
of Statements of Work.
. Analyzed and reviewed projects to determine feasibility, team
involvement, scope, requirements, and cost estimates.
. Collaborated with User Experience Analysts, Systems Analysts, and
Business Analysts to produce compliant microsites, web tools, and
processes.
. Authored, revised, and enhanced web content to ensure information
available on the website remained current and accurate.
. Prototyped and tested financial content and other metrics in Microsoft
Excel.
. Managed award-winning website's maintenance and administration through
Interwoven Teamsite Content Management System.
. Analyzed web metrics to incorporate into promotional summaries and
department communication report.
. Managed a key, high-priority strategic initiative.
. Developed and defined the web content guidelines for the product and
gathered requirements for business and technical areas including back end
systems necessary to support the product.
. Worked with multiple teams and areas of responsibility in a time-
constrained, fast-paced, and continually changing environment to quickly
deliver the product and solutions in a short period of time.
COMSYS (Allstate), Oakbrook Terrace, IL Systems Consultant,
Infrastructure Design and Planning 2006 - 2007
. Coordinated multiple projects/activities among various groups for the
rollout of over 200 HP standalone, blade, cluster, and virtual servers
with SAN, NAS, DAS, and local storage for critical client-facing
projects.
. Installed, configured, and troubleshoot multiple packaged and custom
applications.
. Worked with client managers to gather requirements and explain the scope
of services to be provided.
. Partnered with Windows lead engineer in assessing and designing business
and user needs and requirements.
. Implemented processes, techniques, and tools to facilitate the flow of
activities throughout the rollout process.
. Performed troubleshooting on client applications and server operating
systems to resolve issues related to the project.
. Created scripts to automate install of applications and services as well
delivery of software installations to the client.
. Installed and configured applications according to client requirements
for each server purpose.
. Validated servers to ensure correct and accurate client hardware build
and application installs.
. Completed team ticket requests via the Unicenter ServicePlus Service
Desk. Completed project tasks by adhering to newScale Request Center
Service Manager.
. Provided support for other project activities.
World Financial Group, Burr Ridge, IL Branch Office Supervisor 2004 -
2006
. Reviewed outside brokerage account statements and Customer Account Forms.
. Reviewed and executed principal approval of securities transactions
submitted by representatives assigned to the respective branch office
location.
. Facilitated compliance meetings to ensure registered representatives are
compliant and current with all certifications including AML and other
FINRA regulations.
. Performed routine review of sales literature, prospectuses and marketing
materials in supply at the branch office to ensure they were current and
accurate. Conducted customer surveys and documented verbal customer
complaints.
. Partnered with branch office leaders to develop training materials and
presentations. Conducted quarterly interviews of registered
representatives and pending representatives.
COMSYS (Allstate), Oakbrook Terrace, IL Network Engineer, Server
Solutions 2000-2004
. Provided support for enterprise class production and test application,
web, and database servers. Coordinated multiple projects to completion.
. Assisted in engineering, building, deploying, and supporting Windows
NT/2000AS/2003 Enterprise servers and their applications. Maintained
servers to ensure compliance to group, department, and company standards
and policies. Assisted with implementing changes to production servers.
. Generated and tested scripts to automate server builds and troubleshoots.
. Built and configured thousands of Compaq/HP servers using Compaq
SmartStart, Powerquest Drive Image Pro, KiXtart and custom windows
scripts. Managed servers using Insight Manager, and Terminal Services.
Documented and created checklists for all work.
. Installed and configured Microsoft applications and services MTS, MSMQ,
FTP, Site Server, SNA Server, Terminal Services, BizTalk, Symantec
pcAnywhere, CA XCOM, Control IT, Unicenter TNG, IBM Websphere and service
packs. Coordinated install of SQL and DB2 Database applications. Set up
and scheduled anti-virus software.
. Configured and managed IIS 4.0, 5.0, and 6.0. Managed Active Directory
account rights and permissions.
. Configured connectivity between Macintosh OS 9 and 10 applications with
Windows servers.
Hinsdale Fil-Am Church, Hinsdale, IL Volunteer IT Professional 2009 -
2013
. Managed network infrastructure including security administration.
. Assisted in planning and directing the organization's communication
strategy from a creative and technical perspective. Organized the
preparation of information and presentations using resources gathered
from multiple departments and organization's data, slides, photographs,
and reports.
. Managed or assisted in multiple projects including wired and wireless
network, photo directory for print and web, live video streaming,
bulletin redesign and website redesign. Worked in other technology and
graphics projects as needed.
. Designed the layout and managed content of weekly bulletins and programs.
Performed various photography assignments including post processing for
the communication department. Created presentations for various groups
and departments. Assisted in website design and development; managed web
content, and website back-end administration.
. Directed weekly and special events video production and audio control.
Assisted in video post-production.
. Youth teacher, trainer, counselor. Prepared and presented structured
lesson plans and lectures. Led various activities to fulfill
requirements. Moderated discussions to explore new ways of addressing
challenges.
education
. Bachelors of Science in Technical Management, Concentration in Project
Management DeVry University,
Downers Grove, IL
. Associate of Applied Sciences in Electronics
DeVry Institute of Technology, Lombard, IL
training and certifications
. IT Management Courses
Microtrain, Lombard, IL
. UNIX System/C/C++ Programming Certificate
Illinois Institute of Technology, Wheaton, IL
. ITIL v3 Certified, Six Sigma Green Belt, Microsoft Certified Systems
Engineer (MCSE), A+ Certified Technician. Registered Technologist
(R)(CT)(ARRT), PARCA Certified PACS Associate (CPAS)
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