Customer Service Quality Assurance
Resume:
Courtney M. Marr
Fayetteville, NC 28314
Email: ***********@***.***
Objective: To become a member of a team dedicated to quality work standards while increasing
personal growth.
Qualities:
Capable of effectively communicating at various levels with both individuals and groups.
Enjoy the challenge of learning new skills and implementing new ideas. Tactful and results
oriented.
Willing and able to make decisions. Strong ability to resolve and repair difficulties.
A well organized professional with a positive attitude. Work well under pressure.
A highly motivated worker who takes pride in outstanding performance. Takes charge and gets
the job done.
Education:
University of Phoenix Phoenix, Arizona
Bachelor in Elementary Education Current Student
Burroughs High School Ridgecrest, California
Graduate/ General Education
Experience with most standard office equipment, maintain knowledge and experience with
Microsoft, Excel, Internet, etc.
Experience:
Innovative Value Agency Fayetteville, North Carolina
Agent Assistant/Scanner August 2009 to June 2010
Assignments consist of answering the phone, data input, assist insurance agent as needed,
collection and process of monthly payment, organize files, and extended excellent customer
service.
Home Depot Ridgecrest, California
Appliance Specialist June 2008 to July 2009
Cashier
Duties consist of collecting payments and giving refunds, answering telephones, data input,
completion of special orders, extended excellent customer service, etc.
Southern Sierra Boys and Girls Club Ridgecrest, California
Site Supervisor August 2006 to June 2008
Assignments include, but are not limited to, protecting the security and safety of children
enrolled in program, extensive interface with children’s parents, collection and data processing
of monthly fees paid, maintain strict cash control standards, provide transportation from school
to afternoon care, and extend excellent customer service. Supervise four employees to insure all
policies and procedures are properly adhered to, Assign staff schedules and duties; monitor all
activities for quality assurance, etc.
Reference: Excellent references furnished upon request.
Contact this candidate