Project Manager Software

Brian L. Golliday/317-***-****

abllm7@r.postjobfree.com

SUMMARY Experienced in Help Desk and Desktop support for level 1 and 2

with strong skills in supporting MS Office applications -

especially in MS Access.

EDUCATION

From 08/89 I.U.P.U.I, Indianapolis, In.

To 08/91 Major Subject: Computer Technology

From 8/92 University of Indianapolis, In.

To 1-93 Major Subject: Computer Technology

TECHNICAL SKILLS

Hardware: Desktops: HP, Compaq, Gateway, IBM, MAC

Laptops: Toshiba, Compaq, IBM Thinkpads, Dell

Servers: HP, Compaq Prolinea, IBM, Macintosh

Software: Win 98/2000/NT, Win XP, Win 2000/2003 Server, Active

Directory, Altiris, Win ME, MS DOS, Adobe Acrobat, MS

Office2000 Professional ( Word, Excel, Access, PowerPoint

), FrontPage, MS Publisher, WordPerfect, Lotus Notes,

Claris Works, Word Perfect, FileMaker Pro, Remedy,

Reflections, Proxy Server, IE5, TCP/IP, Novell, OS/2,

Personal Designer (Computer Aided Drafting software), USA

VPN, DSL Configuration and troubleshooting with Routers

and modems.

Development software: HTML, ASP, Access, SQL Server, Stylesheets and

Interdev

Certifications --Novell Certified Network Administrator

--Certified On HP Network Servers LM, LF, LE, LC

--Windows 95 Certified

EXPERIENCES

1/01 - 2008 Computer Instructor

Taught Computer classes which included MS Office

Products and basic Computer skills.

Also developed training materials for classes

depending on level of skill.

Taught Classes for the following organizations:

MFCNA - Neighborhood computer training program

for all ages

Eli Lilly - Legal Division

Chrysler

Independent Consultant

Providing PC Hardware/Software installations and support

for various small clients in the

Indianapolis area.

Performing MS Access database creations for various

clients.

Developed Access databases for:

IUPUI - General Surgery Department

Information Engineering Corporation

Gospel Music Workshop Of America

Roche

Mapleton Fallcreek Neighborhood Association

Mid North Food Pantry

Shoes For Kids Program

Weed and Seed Program (funded by the state)

The Bryant Group

Law Office Of Lee Calvin Buckley

Work History

1/08 - 8/08 CTB McGraw Hill/Kelly Services

Software Support Analyst

? At CTB I am level 2 support for a software package titled

Acuity which is a web based assessment program used by the

New York State Department of Education. I provide support

answers regarding the usage of the program and any complex

programs that needed to be added to the system as far

students, test scores, classes and teachers.

8/05 - 12-06 Eli Lilly And Company, Indianapolis, Indiana

Tier 2 Support for Discovery Research

? The role of Tier 2 support requires me to support

computers that are connected to instruments. I support the

computers as well as the software used to run the

equipment. This particular department namely (DRST) is

under strict guidelines by the FDA and we are trained to

deal with the software and regulations. I support Chemist,

Scientist and Biologist in several buildings at Eli Lilly.

We support over 200 scientific applications and are

required to work with vendors to configure instruments and

software.

7/01 - 12/02 Salliemae Indianapolis, IN

Solution Center Analyst-Consultant

. .As a solution center analyst, I was Tier One support

for Salliemae employees needing help with password

resets, MS Word, Access, Excel, PowerPoint., Groupwise,

dial-up networking, Lotus Notes, Novell and a host of

mainframe applications.

. Also developed a Knowledge base application using

imported data from Excel to Access.

2/99 - 7/01 Eli Lilly and Company/Discovery Research Support

Indianapolis, IN

Support Analyst-Consultant

. This position at Eli Lilly was basically tier one

support for the Discovery Research Department where we

utilized Remedy as the company helpdesk tracking system.

. Was responsible for supporting scientists in the usage

of one specific software package namely, ISIS. ISIS

stands for Integrated Scientific Information System and

consists of several packages that the scientists use to

develop and register drugs in preparation with getting

them to market. Responsible for configuration and

installation of all ISIS products such as; isis draw,

isis base, isis for excel, and Chimepro.

. Responsibilities included sending out information about

training, software updates, password resets on Unix and

Vax, and solving minor usage problems.

1/97- 2/99 Boehringer Mannheim Corporation.

Project Manager/Computer Analyst

. As a project manager, supported Field Service

Representatives which were 150 technicians throughout

the United States that were responsible for maintaining

medical equipment produced by Boehringer Mannheim.

. Project duties included developing databases of

information for and about FSR's and also to handle

computer issues dealing with their Laptop computers,

even repairs and configurations.

. Also responsible for software updates, testing,

configuration and deployment. Was offered this position

due to the fact that the company wanted FSR's to have

Windows95 although the remainder of the company still

had Windows 3.1. My major goal as a project manager was

to make sure everyone had Windows 95 and that all of the

proprietary software was configured and working

properly.

9/96- 1/97 Conseco, Inc./Indianapolis, Indiana

Consultant/Software Specialist

. As a software specialist, responsibilities included

installing and configuring specific software in

specialized area of business. Software configuration

included knowledge of TCP/IP, Netware administration and

Windows NT.

. Also responsible for finding solutions to common

software problems via internet and or designing batch

files and macro's.

12/95- 9/96 Eli Lilly and Company Indianapolis, Indiana

Consultant/Windows 95 Conversion Project

. Worked on the Windows 95 Conversion project to greatly

use my PC skills.

. Responsible for every aspect of converting Macintosh

software over to Windows compatible software. Software

included; telecommunication, database, chemistry and

word processing software.

. Also responsible for configuring network software on our

Window NT Server. Setup TCPIP addresses and Netscape

for all users in our group. Also had the

responsibility of using the Internet to find updated

information about new software that we planned to

purchase.

. Responsibilities sometimes included designing Access

databases for those switching from Filemaker Pro.

. Computer Training was also a duty and was responsible

for training the New Hires on how to use their computer

and software that sometimes lasted 2 to 3 hours.

. Other duties included the preparation of network

accounts and setting network directories and rights.

1/95- 12/95 Roadway Global Air Indianapolis, Indiana

PC Analyst- Consultant

. Responsibilities were to configure workstations, add and

remove users through Novell 3.12, configure workstations to

work with AS400, RS 6000 through TCPIP, design macros,

install and configure OS/2, Setup Network printers, solve

any difficult network problems our technical department could

not solve.

5/94- 1/95 Vanstar (ComputerLand) Indianapolis, Indiana

Computer Technician

Configuration Technician and the responsibilities included

configuring professional client workstations for clients such as

Chrysler, Prudential, Philip Morris Corporation and other major

companies.

8/93- 8/94 CIC Enterprises Indianapolis, Indiana

Mainframe Computer Operator

I was one of four operators responsible for all computer

operations for the entire company. Also responsible for setting

up and printing reports generated by our data entry operators

and approving computer request by other employees.

Contact this candidate