Customer Service Representative

Betul Ayvedi

*** *********** ******, ***********, ** 07081 (201)

***-**** ***********@*****.***

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PROFILE:

. Reliable, hardworking, independent and a self-starter individual

. Detail-oriented with exceptional written and oral communication and

organization skills

. Possess strong analytical and problem solving skills, with the ability

to make well thought out decisions.

. Completing Masters program with exceptional academic standing from

John Jay College

. Proficient in all Microsoft Office Applications, Adobe Illustrator and

InDesign, SPSS, and internet research

Education:

01/2007-01/2011 John Jay College of Criminal

Justice New York, NY

BA/MA in Forensic Psychology

. Accepted into the BA/MA Program due to good academic standing

. Current GPA: 3.9/4.0

09/2002-05/2006 County College of Morris

Randolph, NJ

AA in Liberal Arts/Social Sciences

. Completed the Associate of Arts with Magna Cum Laude

. 2006 Dean's List

. Financed 100% of education and living expenses through full-time

employment

EXPERIENCE:

09/2008-Present Caf Mavi

Summit, NJ

Operations Manager

. Recruit, hire, train, coach and lead a team of dedicated wait and

kitchen staff

. Manage inventory, place orders, and create monthly reports for

management

. Determine salaries of employees an

02/2010-08/2010 Daytop

Village Parsippany, NJ

Intern

. Administering initial assessment tests, and running group and

individual therapy sessions for substance abusing adolescents

. Collecting and analyzing statistical data and creating various

reports for the management

. Performing on the special projects as assigned

05/2006-08/2008 Douglas

Volkswagen Summit, NJ

Customer Service Representative

. Provided best car buying experience for Volkswagen clients by

addressing their needs before and after sale

. Analyzed customer profiles and recommended products based on their

needs

. Made cold calls, prospected new clients and surveyed the competition

08/2004-09/2006 Business

Partner Morris Plains, NJ

Customer Service Representative

. Provided sales, assisted customers in the store, on the phone, and via

internet

. Designed and created business stationary, posters, newsletters, and

signs using Adobe software, making the signs, cutting posters and

business cards, and etc.

volunteer experience:

06/2004-08/2004 Parsippany

Police Station Parsippany, NJ

. Volunteered at the JALP summer program for juveniles between 13-15

years old.

References: Available upon request

Contact this candidate