Customer Service Administrative Assistant
Resume:
BRIDGET A. RICHARDSON
***** * ******* ***** #**** Home: (720)
Aurora, CO 80014 E-mail:
******.*.*@*****.***
RELATED EXPERIENCE
**** - ******* *** ************* ********, Customer Service
Transportation/Purchasing Representative
. Create manifests, Bill of Ladings, Land Disposal Restriction
notifications, and Labels for Hazmat pick ups
. Assist with warehouse shipping operations by providing necessary
logistics paperwork and freight carrier contacts.
. Maintain purchasing and inventory levels of all shipping
supplies.
. Complete the hazardous material transportation class
. Assist with a variety of calls, including escalated calls,
regarding customer orders, services and products
2006 - 2007 Optima Batteries, Customer Service
Transportation/Purchasing Representative
. Provided order acknowledgement, shipment notification, and order
revisions to distributors.
. Assisted with warehouse shipping operations by providing
necessary logistics paperwork and freight carrier contacts.
. Maintained purchasing and inventory levels of all shipping
supplies and also was back up to Materials Analyst for
purchasing needs.
. Entered purchase orders for products, shipping products, and
office supplies requested by departments.
2003 - 2006 Gately's Shopping Network, Customer Service
Representative/Administrative Assistant
. Assisted with a variety of calls, including escalated calls,
regarding customer orders, services and products.
. Maintained customer service database with information for future
customer service assistance and support.
. Ensured satisfaction of customers regarding orders, services and
products, and received and responded to customer e-mail
regarding same.
. Assisted with outbound calls to vendors making inquiries
concerning stock updates and status of customer's orders.
. Assisted with scheduling weekly meetings and planning trips for
the Supervisors and Mangers within the company.
2002 - 2003 McKenzie Scott Partners, Client Services Specialist/
Web and Tech Support
. Proactive management of in house Information Technology programs
including web, intranet, electronic mail, software, and
hardware.
. Performed daily data manipulation using a myriad of commercial
and internal tools.
. Experienced in invoicing, preparing documents, and
reconciliations.
1999 - 2001 Bandai America, Customer Service Representative
. Assisted with a variety of calls, including escalated calls,
services and products.
. Maintained customer service database with information for future
customer service assistance, support, and warranty issues.
. Ensured satisfaction of customers regarding services and
products, and received and responded to customer e-mail
regarding same.
QUALIFICATIONS AND ACCOMPLISHMENTS
Customer Service Experience
. Trained to integrate quickly and effectively with any
Communication Center.
. Provided support to the sales team, ensuring all sales and
service objectives were met.
. Handled customers' problems or complaints with tact and
courtesy.
. Able to manage difficult people and situations effectively and
calmly.
Communications and Knowledge
. Always use a "team" approach to maximize effectiveness and solve
problems.
. Managed all aspects of assessing and resolving verbal and
written complaints.
. Extensive knowledge of executive professional communication
methods and general office automation duties.
Organization and Adaptability
. Excellent ability to handle multiple tasks at the same time.
. Able to prioritize and organize heavy workloads in order to meet
deadlines
. Excel in fast-paced environments and capable of quickly learning
new technologies and in-house applications.
COMPUTER & OFFICE SKILLS
. Microsoft Windows XP Operating System
. Microsoft Office XP/2003: Word, Excel, PowerPoint, and Outlook
. Use of multi-functional phones; transferring, hold, and voice
mail functions
. Use of copiers, fax machines, printers, scanners, and all other
office machines
. Type 50 wpm
. Company Programs, Preview and RSS
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