Customer Service Representative

Location:

Posted:

August 21, 2010

LaQue Elliott

Bronx, NY *****

*************@*****.***

OBJECTIVE

To obtain a position as a Customer Service Representative that will utilize my skills and

knowledge

ABILITIES:

• 5 years of customer service

• Extremely productive in a high volume, high stress, environment.

• Self starter with a can do attitude

• Excellent written and verbal communication skills, with an eye for detail.

• Detail oriented and target centric.

• Exceptional interpersonal skills.

• Efficient in sorting out quickly all kinds of service and products related complaints.

• Adapting quality with the changing need.

• Non stop working ability

• Highly productive in the use of Office 2000 Professional applications.

PROFESSIONAL EXPERIENCE

Knight’s Contracting, Bronx, NY, 2004 – Present

Customer Service Representative/Adminstrative Assistant

• Handle and process all customer queries received through emails and phones.

• Document all calls and queries to ensure informations are implemented properly.

• Ensure one time call resolution.

• Maintain accuracy of informations delivered and documented.

• Attend briefings, training sessions and meetings.

• Provide administrative/secretarial support for the company such as answering

telephones, assisting visitors, and resolving and referring a range of administrative

problems and inquiries.

• Operate personal computer to compose and edit correspondence and memoranda from

dictation, verbal direction, and from knowledge of established company policies; prepare,

transcribe, compose, type, edit, and distribute agendas and minutes of meetings

EDUCATION

Evander Childs High School 2004-2007

Reference available upon request