Customer Service Quality

Nikkida Trotter **

Millcreek Point

Hattiesburg, MS 39401

Home phone: (228) 235-

5405

Email:

********@*******.***

OBJECTIVE

To obtain a position with a growing organization where I can make a

positive impact and experience long term career growth.

SUMMARY OF QUALIFICATIONS

High-energy professional with exceptional interpersonal and communication

skills with a background in the following competencies:

Customer Service Strategic Analysis

Facilitation

Quality Analysis

EXPERIENCE

Wal-Mart.com Hattiesburg, MS 08/2006 - current

Quality Analyst and Facilitator of Customer Care

. Evaluate call quality.

.Assist in the development of curriculum for initial ongoing quality and

training programs.

.Identify, communicate trends, and make recommendations for improvement to

the management team.

.Facilitate classes for first level training.

.Facilitate HR processes and procedures.

.Compile weekly quantitative data for corporate office.

.Create spreadsheets for documenting purposes designed to capture

associate, product, and business trends.

.Provide developmental coaching suggestions and feedback to associates as

it relates to the quality guidelines.

.Provide feedback through the quality monitoring process to assist

management in the development of associates.

.Provide floor support for associates.

Customer Service Representative Hattiesburg, MS 10/2004 - 08/2006

.Resolved customer issues with online orders.

.Worked with outside vendors and carriers to resolve claims.

.Provided technical assistance to customers in regards to site

requirements.

.Contacted eye care providers to obtain accurate prescription information.

Singing River Services Gautier, MS 12/2003 - 4/2004

Medical Records Clerk

.Reviewed medical records for completeness.

.Assembled records into to standard order.

.Filed records in designated areas.

.Located, signed out, and delivered requested medical records.

.Scheduled appointments for patients.

.Processed intake paperwork for new patients and yearly renewal patients.

.Answered callers' inquiries about the program.

Imperial Palace Biloxi, MS 03/2003 - 10/2003

Gift Shop Cashier

.Ensured that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge and

all other aspects of customer service.

.Maintained an awareness of all promotions and advertisements.

.Accurately and efficiently rang on registers and accurately maintained all

cash at the registers.

.Communicated customer requests to management.

.Maintained orderly appearance of register area and supplies stocked.

.Any other tasks as assigned from time to time by any manager.

.Maintained shelf space with new inventory, misplaced inventory and

customer return items.

Nikkida Trotter

31 Millcreek Point, Hattiesburg, MS 39401; phone: 228-***-****

McDonalds Pascagoula, MS 1999 - 08/2002

Cashier

.Processed sales quickly, accurately and efficiently through cash and

credit transactions.

.Ensured supplies were stocked at all registers.

.Responsible for closing registers and reconciling register drawers at the

end of each shift.

EDUCATION & TRAINING

University of Southern Mississippi - Hattiesburg, MS - Dec. 2008

B.S. in Business Administration with an emphasis in Banking and Finance

COMPUTER SKILLS

Retail Link

HOST (Fixtures, 99 Supplies, Check Verification, and Compensation screens )

Microsoft Windows 98, 2000, XP, and Vista

Microsoft Office - Word, Excel, PowerPoint, and Outlook

PeopleSoft 8

GAIN

Deploy

JOB REFERENCES

Available upon Request

Contact this candidate