Customer Service Manager
Resume:
James R Jackson
Long Beach, CA 90808
********@*****.***
Summary
I have over fifteen years experience in diverse positions with commensurate
experience in customer service, management, research, and information
technology.
Employment History
02/2009-present
Content Manager (Independent Contractor)
Pro-Senergy
Long Beach CA
I develop content designed to drive website traffic and improve search
engine ranking, focusing on the Long Beach service sector. I work with a
team of contractors to provide a range of services, from SEO-only to
turnkey web solutions, including blog development, video and audio
production, all tailored to the local market.
08/2002 - 02/2009
Library Technician
Los Angeles Public Library
Los Angeles, CA
I was responsible for young adult collection development, management and
budgeting. I developed, publicized and managed all teen event and
instructional programs. I recruited, trained and supervised teen and adult
volunteers. My regular duties included reference services, computer
troubleshooting and instruction, as well as community outreach.
09/2000 - 01/2002
Library Technician
Georgia Southern University
Statesboro, GA
I provided instruction in information output skills. I trained and
supervised library student assistants while overseeing operations
management of Microcomputer Applications Area. I evaluated, recommended and
implemented electronic resources across the curriculum. I worked with a
team to integrate web resources into the instruction program.
Education
06/1993 Mercer University
Bachelor's Degree, English (Technical Writing)
References
Available Upon Request
Contact this candidate