Customer Service Sales

PERSONAL DATA

LEANDRO MARTIN PETRACCA

Date of Birth: July, 11th, 1986

Address: **** **** ***. *** *********, CA. Zip:

94122

Phone # (415) 430 - 8858

**********@*******.***

EDUCATION

03.2005 - 12.2009 IAA - International Advertising Association. (

Marketing Communications Diploma)

Universidad Argentina de la Empresa (UADE), Argentina.

Advertising Bachelors Degree.

03.2001 - 12.2004 Instituto Don Bosco (Vilfrid Baron de los Santos

Angeles), Argentina.

Management & Economy High School Diploma.

03.1992 - 12.2000 Colegio Parroquial Santa Maria, Argentina. San

Justo, Pcia. de Buenos Aires.

WORK EXPERIENCE

11.2008 - 07.2010 Fedexl Express Corp. Villa Lugano

Customer Service Agent, Latin America & Caribbean Division.

02.2008 - 06.2008 IBM, Microcentro.

Project: General Motors, Customer Assistance Specialist.

07.2007 - 11.2007 Armani Exchange, Forum Shops at Caesar Palace,

3500 S. Las Vegas Blvd.Las Vegas, NV 89109, USA.

Retail. (Sales, Cashier) (Leandro Martin Petracca #9 Top seller

awarded Nation wide)

04.2007 - 06.2007 IBM, Microcentro.

Project: General Motors, Customer Assistance Specialist.

01.2005 - 01.2007 Teletech S.A., Microcentro.

Telemarketer Bellsouth Outbound Sales and Marketing campaign.

[01.2005 - 12.2005]

Bilingual Trainer. Teletech Initial Program (T.I.P.)

Sounds & Phonetics, Selling and Soft skills.

ACE Trainer (Accent and Conversational English)

Bilingual Trainer. WellPoint / Anthem (Health

Insurance), Blue Cross & Blue Shield Products. Customer Service &

Support. [12.2005 - 01.2007]

03.2004 - 07.2004 [Internship] Estudio Contable Impositivo Dr. Pedro

Paviglianiti, Av. Mosconi 743, Lomas del Mirador. Tax forms, I.V.A.,

Payroll, balance sheets and administrative tasks within the office.

LANGUAGES

Spanish. - Native (fluent)

French. - 2nd year certificate at Universidad Nacional de la Matanza

(UNLM)

French I at Universidad Argentina de la Empresa

(UADE)

Portuguese. - Portuguese I at Universidad Argentina de la Empresa

(UADE)

COMPUTER SKILLS

MS Office: Advanced.

(Word, Excel, Powerpoint, Outlook, Internet, Windows and Macintosh

applications.)

Adobe Photoshop: Advanced.

Adobe Illustrator: Intermediate.

Adobe Flash: Intermediate.

OTHER EXPERIENCE

2007 Harvard University. "Developing Personal and

Management Competences" by Dr. Robert Benfari.

(Seminar)

2006 ACE certified Trainer (Accent and Conversational English)

2004 Universidad de Buenos Aires (UBA) Bank Adjustments -

Conciliation.

2003 Train the trainers (Teletech Argentina) Certified Bilingual

Trainer.

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