Customer Service Project

MADHURI POLAMREDDY

**** ********* *****, *******, *****-75001

Mobile: 469-***-****

E-Mail: *****************@*****.***

Experience & certifications:

• Almost nearby 4 years of IT experience, primarily in development of application software.

• 2 years 2 months of experience in Cognizant Technology Solutions.

• 8 months of experience in Fusion Technologies, Hyderabad.

• IT professional with comprehensive business/technical skill-set and expertise in business process

automation/management (BPM), process improvement, systems integration, requirements

analysis, workflow design, project management, leadership, process modeling, testing/quality

assurance, software development, customer service, estimating, Banking and Insurance Industry.

• Cognizant Java Certified Professional, Cognizant PEGA Certified Professional

• Oracle PL/SQL Developer Certified Associate

• Trained in a fresher batch in PRPC V5

• Strong work ethics and commitment to work to achieve Clients objectives.

• A good team player, a quick learner and an effective communicator.

• Excellent Communication Skills.

Education Qualification:

• Masters in Electronics and Electrical Engineering from JNT University, Hyderabad, AP.

• Bachelors in Electronics and Electrical Engineering from JNT University, Hyderabad, AP.

Skills Summary

Primary Development Tool : Pega Rules Process Commander

Programming Languages : JAVA, SQL, PL/SQL

Web Related Technologies : Java Script, XML, HTML, WSDL

Databases : Oracle

Servers : TOMCAT, Web sphere Application Server

Operating Systems : Windows

PROJECTS:

CREDIT SUISSE ALTERNATIVE INVESTMENTS:

Client Credit Suisse

Duration April 2009 to December 2009

Environment: PRPC v5.2 SP2, SQL Server 2005, HTML, JavaScript, and JSP

Role: PRPC Developer

Project Abstract:

Credit-Suisse Alternative Investments (CS-AI) includes two major modules called Investor On-boarding

and Contact Information Update. The Investor On-Boarding process begins when a prospective investor

decides to invest by mailing Subscription and other supporting documentation to the funds outside

counsel for review. Concurrent with its own review, outside counsel will scan these documents to create

digital images in PDF format, which are routed via email to the Investor On-Boarding group. At the same

time, the investor subscription is under review by outside counsel; the Investor On-Boarding group begins

its own due diligence in preparation for document delivery to Client ID (CID) and workflow management.

The Investor On-Boarding group establishes a record in Share Point to track, in explicit detail, all events

related to fulfillment of the On-Boarding process. All supporting documentation is attached to the issue in

Share Point.

Responsibilities:

• Shouldering overall responsibilities to understand Client Processes and to work efficiently to meet

targets and deliver solutions in accordance with Cognizant quality control standards and business

practices and procedures.

• Have developed a level of competency, which helps to anticipate issues and solve them in

advance.

• Imparting domain and technical knowledge to fellow team members.

• As part of rollout type of works, the responsibilities include gathering the requirements from the

clients, performing analysis on the business requirements and development of high level and

detailed system design, test environment set-up, system Role testing, implement the system in to

the production environment and providing warranty support.

• Further responsibilities also comprise of ensuring top quality deliverables from Cognizant to client

and collection of project metrics.

FNOL AUTO & FNOL Workers Comp

Client Farmers Insurance Company

Duration October 2008 to March 2009

Environment: PEGA, Siebel 8.0, Mainframes, Quality Center

Role: PRPC Tester

Project Abstract:

Farmers Insurance is one of the largest and most respected insurance brands in the United States. It

leads the industry in insuring specialty products it has grown to be a leading provider of liability and

physical damage insurance - focusing exclusively on private passenger vehicles across the United States.

Farmers further enhance the scope of the existing application by replacing the FNOL application built on

Siebel with the Pega application. Pega application minimizes required knowledge of underlying claims

systems, flexible enough to quickly add/change business units and companies and utilizes a standard

process flow for all lines of business

This project is to provide an intuitive, interactive First Notice of Loss (FNOL) application that allows the

Customer Service Associates (CSAs) to streamline the FNOL process while obtaining more accurate and

relevant facts for the loss report. the application would direct the FNOL, based on the policy details, to the

appropriate Claims Processing application the focus will be on the integration with Farmers Insurance

claims processing systems (CRN).

The application will use scripting through a logical set of questions for the loss being reported. Answers to

the questions will determine the next appropriate question to display to the end user through the use of

Business Rules. Additionally, the answers to the questions will drive the system actions such as which

units should be created, how to assign the units, and when to launch specific vendor programs.

I have involved with the End to end integration testing of FNOL pega application.

Responsibilities:

• Understanding the functional requirements (SRS).

• Follow review process for base lining test cases.

• Execution of functional Test cases for the application.

• Updating of Test Cases based on new requirements.

• Reviewing Test Cases of peers.

• Execution of the integration testing test cases.

• Defect reporting, logging and track for regular update of status.

PEGA Level 3 Project

Client Pega Systems Inc

Duration March 2008 to October 2008

Environment: PRPC v5.X,

Role: PRPC Developer

Project abstract: The project deals with the Pega Rules Process Commander support.

PRPC support includes the following task.

• Releasing new Service Packs by fixing known bugs in an existing version of the

product. This task includes fixing new bugs and verifying already fixed bugs .

• Hot Fixes: Developing fixes to bugs raised by customer on 5x PRPC versions.

Responsibilities:

• Developing applications in PRPC to track bug fixing process.

• Understanding the issues in PRPC product.

• Debugging and fixing issues/bugs in 5.x versions of PRPC.

• Unit testing after fixing a bug.

• Fixing regression bugs.

• Involved in PRPC 5.3 SP3 and 5.4 SP3 releases.

QBE Quick Claim

Client: QBE Insurance Group, UK

Duration: April 2007 to Nov 2007

Environment: Pega Rules Process Commander 5.1 SP2, HTML, XML, SOAP, JavaScript, Oracle

10g, IBM DB2, Web Sphere Application Server 6.0, Java, J2EE, CSS, Java Script,

HTML, UML and XML.

Role: PRPC Developer

Project abstract:

This project helps to share the policyholder information and claim payment information between the

branches of different states. QBE Quick Claim will submit the claim information and gets the policyholder

information such as co-pay and coinsurance. Then it calculates the amount to be paid. Once the

calculation completed, it sends the information to the payment system, which in turn sends the payment

using Agile methodology.

Responsibilities:

• Interacted with Users, Developers, Project Manager to understand the business process,

identify enhancements and gather Business Requirements.

• Used CPM (I) tool Pega RULES Process Commander for development purpose.

• Written activities to integrate CPM application with basic PRPC application.

• Designed the high level architecture and the low level designs for the entire application.

• Created Use Cases, Process Flows in Pega PRPC based on Requirements

Traceability Matrix (RTM).

• Participated in Requirement Analysis, Java Object Model & Class Design using UML.

• Created Use Cases and developed Business Rules document, Statement of

Work, Service Level Agreement documents for Pega PRPC.

• Creation of Activities, Steps and Methods like property set, page new, calling other

activities for implementing core business logic.

• Creation of search reports using List view and Summary view rules of PRPC

• Review of Functional and Enterprise Test Specifications.

• Extensively used MS Project for Project Planning and tracking of deliverables.

• Involved in design and development of the application using smart build.

• Developed technical requirements to provide end state requirements for the line of

business and development team.

INTERNAL PROJECT:

Design and Simulation of Drive System for a Hybrid Electric Vehicle

Duration: Dec 2006 - March 2007

Environment: MATLAB, Oracle

Role: Project Developer

Project abstract:

Hybrid Electric Vehicles are considered as alternative to conventional internal combustion engines

vehicles to avoid air pollution and dependence on conventional non-renewable fossil fuels like petrol,

diesel. An extensive survey is made on various hybrid electric vehicles developed world wide and data is

collected about their performance, energy sources and drive systems. Based on this survey, a drive

system suitable for a Hybrid Electric Vehicle (HEV) will be designed and simulated. It uses latest

simulation software tools.

Responsibilities:

• Understanding requirements and design of drive system

• Used MATLAB and Oracle for development purpose

• Involved in testing, documentation and Implementation

Contact this candidate