Customer Service Management

Mrs. Monica M. Rudolph

**** ********** **** ********** **, 36117

Phone:334-***-**** E MAIL: **********@***.***

Profile

* ***** ********** ** ********** field, 6 years experience as Residential Property Manager,

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Strong Background in Hospitality and Guest Services along with Retail.

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Demonstrate awesome Management, Marketing and Customer service skills.

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Goal oriented individual with strong leadership skills.

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Organized, highly motivated, and detail directed problem solver.

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Education

Business Administration, AUM

Business CTI Business College

Completion of Fair Housing I/II

Landlord Tenant Laws State of Alabama

Relevant Experience & Accomplishments, Employment

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Program Coordination

Successfully managed Apartment communities.

Proficient in use of Window based office software included but not limited to Microsoft Office, Word,

Excel and Outlook Express, also worked proficiently with Property Management software such as One

Site, Rent Manager, Yardi 6.0 and AMSI.

Implemented as well as developed Community Watch Programs to promote safety and awareness for

safe community.

Management/Supervision

Directed recruitment and retention of property staff and contracted vendors for property operation.

Trained, supervised and evaluated staff.

Resulted in multilateral staff achievement of work objectives with strong emphasis in Marketing.

Successfully refined and implemented new marketing projects for functional Apartment Community.

Excellent Interpersonal skills, motivational, writing and leadership skills

Management 2008 Current

Essentials Boutique Montgomery Al,

Day to Day operations, managing clothing Boutique, sales and marketing etc.

Management Team,

Pinnacle American Management Services, Tacoma

Wa.

Management team, Multi Family property, Day to Day Operations, Accounts payable, Bank Deposits

posting of Rent, Processing rental applications, verifications for current and prospective residents,

Marketing, Leasing, Billing etc.

Property Residential Management

B& M Management, Montgomery Al

Management Team for Fully operational corporate unit property. Closing Ratio 99%, Marketing, Day to

Day operations such as doing bank deposits leasing apartments, entering bills, corresponding with

perspective residents. Processing leasing applications etc.

Property Residential Manager/ Supervisor

Southern Holdings II / Apartments, Montgomery Al.

Successfully Managed Apartment Community, Marketing as well as Day to Day operations such as

doing bank deposits leasing apartments, entering bills, corresponding with perspective residents.

Processing leasing applications etc.

Management Team, WFBM Apartments, Montgomery Al 2003 2004

Manage in daily operations of Apartment community, thorough knowledge of contract administration

and office procedures. Lease Consultation, demonstrated ability to multi task and establish priorities,

with exhibition of initiative, responsibility, flexibility, and leadership.

Management Staff, Retail Experience Crate, Casual Corner Group,

JCPenny’s

Daily operations, opening and closing store. Responsible for inventory control, making daily cash

transactions deposits, weekly floor moves and displays, store merchandizing, employee scheduling,

Preventing shrinkage from inventory, supervised employees to maintain smooth operations on a day to

day basis. Customer Service.

Guest Service Representative Hampton Inn/Promus Hotels Montgomery Al

Excellent customer service skills, Front Desk management including but not limited to booking

reservations for individual and large groups, marketing, and sales, Operating PBX operating systems.

Accounting duties performed.

Community Involvement

Community Watch, Initiator, Administrator, Participator

Quash It Community Mentor Program, Program coordinator, Mentor

KGIC Community Program, Mission Volunteer, Supporter

References upon request.

Contact this candidate