Customer Service Quality Control
Resume:
Tanya G Bibolet
**** ******** ******, ***. ****
Lakewood, CO 80215
************@*****.***
Summary Sixteen years in the Aerospace Industry specializing in Customer Service, Receptionist, Clerical,
Quality Control, Microfilm, Microfiche, CD Rom, Floppy Disk, Production Control, Shipping and Receiving,
Computer Operations, Call Center Environment, etc.
Employment
07/08 TO 04/10 DIRECTV (Technical Customer Service Representative)
Responding to telephone inquiries, helping customers troubleshoot over the phone to fix directv equipment,
receivers, cable equipment, and programming universal remote controls, billing inquiries. scheduling
installation appointments, solving customer issues, and technoical support, computer operations, etc.
01/07 TO 01/08 Veterans Administration (Contact Representative)
Repsond to telephone, written, and e-mail inquiries regarding all health benefit programs, responsible for
assisting beneficiaries and providers in determining the status of benefits and claims, conducting telephone
interviews, and providing accurate information and excellent customer service skills.
01/07 TO 04/07 Cecor Staffing, Inc. (Administrative Assistant)
Clerical office procedures, greeting customers, issuing temporary and visitor badges, handle large volume of
calls, distributing and sending faxes, opening and distributing mail, distributing HR forms, scheduling
conference rooms, ordering supplies for the division, inventory, directing visitors and deliveries to the
appropriate person or office, prescreening and processing applications to enter into a database, updating
vacancy announcements, etc.
11/05 TO 10/06 Pitney Bowes (Customer Service Associates/Receptionist)
Computer operations, microsoft outlook, microsoft word, spreadsheets, excel, e-mailing, faxing, data entry,
customer service, creating digital files, scanning, hospitality, back-up receptionist, ordering food, scheduling
conference rooms for mediations and depositions, photocopying, distributing mail, federal express, ups,
overnight express, worldwide express, etc.
04/05 TO 10/05 Jet Propulsion Lab (Documentation Clerk)
Computer operations, data entry, microsoft outlook, e-mailing, clerical, excel, spreadseets, creating digital files,
cd-rom, dvd, scanning, etc.
08/04 TO 04/05 Volt Services Group (Data Entr/ Clerical)
Various temporary positions, data entry clerical, customer service, computer operations, etc.
08/88 TO 09/03 Boeing Corporation/ Continental Graphics (Lead Coordinator)
Transpose documents onto microfilm or microfiche, collating, quality control checking, creating illustrations for
labeling cartridges, scanning, imaging, interfacing with customers, in order to provide quality and satisfaction.
EDUCATION
Oxman College Inglewood, CA - Medical Billing and Coding (Certificate)
El Camino College Torrance, CA - Computer Science Major (Associates Degree) in progress
SPECIAL SKILLS
Billing Coding, Medical Terminology, Clerical, Data Entry, Sales, Customer Service, PBX Operations,
Scanning, Photocopying, Quality Control, Problem Solving, Typing (45 TO 55 wpm), etc.
COMPUTER SKILLS: Microsoft Word, Windows, Outlook, Lotus, Oracle, Excel, Word perfect, Powerpoint,
etc.
REFERENCES: Available upon request
Contact this candidate