Customer Service Development

Martin A. Hernandez

********@*****.***

CELL PHONE 210-***-****

HOME PHONE 830-***-****

CURRENT ADDRESS

**** ******* #**

Pleasanton, TX 78064

OBJECTIVE STATEMENT

Seeking position as a Computer Support Technician. Articulate, personable hospitality professional who displays initiative and is well

organized.

KEY SKILLS

Computer Skills

Microsoft Windows, Word, WordPerfect, Excel, PowerPoint, and Internet Applications.

55 WPM

Introduction to system technology

Computer, Fundamentals/Systems Technology (A+), Academic Strategies,

Professional Development

Introduction to software technology

Computer Fundamentals/Software Technology (A+), Academic Strategies,

Professional Development

Desktop operation systems

Desktop Operating Systems, Technical Math, Professional Development

Desktop administration

Desktop Administration, Help Desk/Problem Solving, Professional Development

Networking fundamentals

Networking Fundamentals (Network+), English Fundamentals, Professional Development

Server fundamentals

Server Fundamentals, Programming for the Internet, Professional Development

Open source systems

Open Source System (Linux+), Web Tools, Professional Development

Network security

Network Security (Security+), Customer Service & Training

Software applications

Communication Tools (Word Processing), Communication Tools (Presentation), Analysis Tools (Spreadsheets), Analysis Tools

(Database), Group Collaboration (E-mail)

EDUCATION

Kaplan Career Institute 6/09 to 3/10

Computer Support Technician

Graduated

Pleasanton High School

Diploma

Work History

Church's Chicken Pleasanton, TX 3/09 to 11/09

Cashier

• Providing Customer Service

• Balancing Cash Register

Vutex San Antonio, TX

Stocker

• Driving Tuggers

• Loading and unloading crates

Contact this candidate