Customer Service Training
Resume:
TIM COLBORN
Pecatonica, Il **063
E-Mail: **********@*****.***
CAREER OBJECTIVE
Seeking a position in an exciting and challenging environment which will capitalize on and benefit from my management skills, material handling
expertise, and strong history as a proven leader.
WORK HISTORY
INTERSERVE, INC. – Belvidere, Illinois 07/2007 – 07/2010
Designs and manufactures Point Of Purchase displays, specialized packaging, manages fulfillment programs
Production Supervisor
• Responsible for all employees in assembly and fulfillment department
• Responsible for all inbound/outbound activities
• Ensure timely completion of all submitted projects/work orders
• Manage inventory of fulfillment department
• Train all employees assigned to material handling equipment
• Maintain accurate employee records
MIKRON INDUSTRIES – Winnebago, Illinois 02/1992 – 03/2007
Largest manufacturer of vinyl window and door systems in the U.S.
Hardware Department Lead (1992 – 1995)
Shipping Department Lead (1995 – 1997)
Materials and Distribution Supervisor (1997 – 2007)
• Responsible for all shipping and receiving personnel, including training, developing employee schedules, and maintaining
employee records (20 team members)
• Ensured timely shipment of all product
• Served as the primary contact for all shipping/receiving issues
• Responsible for the coordination of all logistic and material management
• Certified forklift trainer
• Worked closely with customer service and directly with customers
• Negotiated freight rates with carriers (LTL and TL), including trailers, flatbeds, intermodal
• Conducted regular team meetings
• Participated in Lean Manufacturing training
• Initiated cycle counting program for inventory (RF scanners)
• Managed the documentation of all department procedures
• Managed maintenance of all material handling equipment
EDUCATION
Associates in Applied Science – Business Administration 2003
Rock Valley College Rockford, Illinois
TRAINING
Various work sponsored seminars on supervisory skills, leadership, team building, drug awareness, MSDS, lean manufacturing, and waste reduction.
Versed on MS Word, Excel, Powerpoint, Outlook
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