Customer Service High School
Resume:
DARYLYN M PHILLIPS
DALLAS, TX 75252
*******@*****.***
Summary of Qualifications
Exceptional Leadership Skills, Communication &
Team Building Skills, Managerial Experience,
Counseling, Excellent Communication Skills, Self
Starter, Data Entry, Staff Training, Crisis
Intervention, 45WPM, 10 key, Microsoft Office,
Internet Explorer, Lotus Notes, Fax, Copy, Phones
Work History
May 12, 2008 - New York Life Insurance - Dallas, Texas
Dec 21, 2009 Customer Service Representative
*Inbound and outbound calls.
*Provide information in response to inquiries
about products and services.
*Resolve complaints and conflicts pertaining to
policy.
*Process loans and dividend checks.
Apr 07, 2007 - Spherion Staffing Services - Dallas, Texas
May 12, 2008 Data Entry Clerk
*Extensive research and merging of beneficiary
information into a web based program called
BeneStore.
*Trained new staff on processing and researching
information needed to input policy information
from older DMS and AWF systems.
Oct 01, 2006 - Cornerstone Services Inc - Joliet, Illinois
Mar 02, 2007 Community Mental Heath Caseworker
*Provided individual and group counseling services
to disabled individuals. *Assisted with teaching
daily living, academic and vocational skills.
*Maintained client case files, behavioral programs
and mental health assessments.
Jan 01, 2005 - Cornerstone Services Inc - Joliet, Illinois
Oct 01, 2006 Residential Supervisor
*Monitored medication for daily client use.
*Maintained client data for various evaluations
and billing purposes.
*Organized and communicated with direct care staff
pertaining to client needs and community programs.
*Provided counseling and crisis intervention as
needed to resolve conflicts. *Assisted in
development of individual service plans.
Feb 01, 2000 - Cornerstone Services Inc - Joliet, Illinois
Jan 01, 2005 Community Support Services Specialist
*Promoted community based services through client
integration and awareness. *Maintained,
implemented and provided data for service and
behavioral plans. *Supervised and monitored staff
on proper procedures to provide excellent care of
clients.
*Coordinated various activities for the classroom
and community programming. *Taught vocational,
academic and daily living skills to clients.
Education
Aug 1994 - Jun Joliet Central High School - Joliet, Illinois
1997 Education Level: High School Diploma/GED
GPA: 3.0
Graduated: Yes
Computer Skills
Typing Speed: 45 Words Per Minute, Microsoft
Programs
Language Skills
English
Driver's License
Class C - Standard Driver's License
References
Leon Glanders
Manufacturing Specialist
Volt Staffing
Antonio Davis
Product Engineer
Voit Aircraft
Tina Mathis
Customer Service Rep
New York Life
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