Customer Service Manager
Resume:
Angela P. Dubois
**** ******* ****, ***. *-160, Nashville, TN 37210
Email: ablld1@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
* Certified Professional Communicator & CSR. Over 12 years of Cust. Svc.
Exp. and Training, to include dispute resolutions & mediations, contract
negotiations, research, Departmental Mgmt & Training.
* APCO Certified, Cert. Professional Communications Spec. Mstr
Certification: Internet Sales Specialist
* Accelerated Typing and Data Entry Skills, Extremely Well Organized,
* MS Excel certified, very proficient with MS Windows XP, MS Access, Word
9.0, Works & Word Processor, Outlook 6.0, Corel WordPerfect Ste. 10,
Quick Books, Image Ease, JD Edwards AS 400, and many more company
developed programs.
* Have attended OSHA Seminars regarding Operational Safety Standards and
have served on several company based Safety Boards and conducted Their
Safety Training Orientations to new employees.
* Highly Professional Work Ethics & Dependable
Associated employers
ACS, Inc., Donelson, TN, Team Lead/Asst Sup; Escalations: Sr. Rep/ ESC.
Sup; Account Rep/Customer Service; Contracted to Sprint/Nextel Wireless:
Inbound customer care handling all aspects regarding their wireless
accounts from billing issues to first line technical support. November
2009 - Present
Convergy's, Clarksville, TN.. Customer Care Rep. Contracted to ATT
Wireless: Handle all aspects of Customer Care for Existing & New Clientele.
October 2007 - August 2008
Remedy Select Staffing, Nashville, TN.. Various Temp. Positions to include
duties as: Payroll Coordinator, Customer Service, HR, Reception. August
2007 - October 2007
Graham Ford-Lincoln-Mercury, Dickson, TN, Customer Care Center Manager/Mst.
Cert. Internet Sales Specialist, May -Aug. 2007
SCC, Inc. Dickson HQ, Dickson TN, Lead Call Center CSR September 2006 -
May 2007
1Point Solutions, LLC, Dickson TN, (Co. ceased operations as of 9-21-06),
Reconciliation Manager . May -Sept. '06
Holland Employment - Dickson Office, Placement Coordinator . March 2004 -
Sept. 2005
Access Car Rental, Management, Rental Agent, CSR, Detailing . June 2003 -
Nov. 2003
Metro Nashville Police Dept., E-Com. Call Center, 911 Operator/ Emerg.
Dispatcher. May 2000 - March 2001
Direct General Corporation, Office Services Coordinator & HR Assistance.
July 1999 - April 2000
EDUCATION
2008 Workkeys (96), ACT, achieved GOLD status, through Workforce
Essentials, Dickson, TN, 37055
2008 University of Phoenix, Axia College - Currently a Full Time College
Student, AA Health Admin/Medical Records Degree Program
2004 The Holland Group, Operations Training/ HR Training Certified:
Worker's Comp, Sexual Harassment, FMLA, Drug Screening, /Screening, Gen.
Operations, Client Communications
2001 Assoc. of Public Safety Communications (APCO) Seminar, Professional
Customer Communications, Certified
1999 New Horizons Institute Seminar, MS Excel, Certified
1991 AT&T Professional Communicator Seminar, Certified
1982 - 1985 Biddeford High School, Biddeford, Maine/ Gen. Business
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