Customer Service Manager
Resume:
Anthony Vanoni
San Francisco, CA, 94114
OBJECTIVE Seeking a position as a buyer/customer service rep.
SUMMARY OF QUALIFICATIONS
( Customer Service professional with over 10 years experience in
retail and hospitality settings
( Excellent time and project management abilities, able to adhere
to budgets and time constraints
( Familiar with point of sales management information systems,
inventories and cash reconciliation
( Flexible and patient approach in problem solving, able to de-
escalate for satisfactory outcomes
( Team player able to communicate effectively across all levels
of an organization
PROFESSIONAL ACCOMPLISHMENTS
2003-2008 Associate Manager
Best In Show Inc, San Francisco, CA
( Developed and managed relationships with customers, actively
marketed business services.
( Acquired the skill and patience to problem solve customer
issues in the moment.
( BETA tested, and problem solved point of sale software and
hardware.
( Installed, upgraded, and maintained point of sale
equipment and software.
-Installed and developed a multi store POS system for
efficiency and reliability
-Developed a system of receiving merchandise that was
precise and effective for quick accountability of shortages
on invoices to assure accurate payment to vendors and
distributors.
2001-2004 House Manager
The Village Guest House Bed and Breakfast, San Francisco, CA
( Managed reservations, assisted guest with special requests,
booked travel and tours.
( Received guests upon arrival, processed credit card payments
and bookings.
( Responsible for training Quality Assurance personnel on
implementation of new software.
( Optimized room rate through variety of means to gain maximum
occupancy.
2001-2001 Service Manager
Applebee's Grill and Bar, San Rafael, CA
( Shift Manager responsible for recruiting, hiring, training and
floor staff supervision.
( Demonstrated and ensured proper sanitation and food handling
procedure were followed.
( Provide support to the kitchen, bar, and servers.
( Modeled positive dining experience to ensure guest satisfaction
standards were met.
( Pursued operational efficiencies to control food and labor
costs,
( Directed Host Staff to assure timely seating; rapidly ensures
smooth delivery of service.
1999-2001 Sales Representative
Bed Bath and Beyond, San Francisco, CA
( Monitored inventories to ensure that items were available in
store for quick sale.
( Ensured customer satisfaction trough team work and suggestive
selling
EDUCATION
Ms Office Skills Training Certification, San Francisco, CA 2010
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