Customer Service Sales

Thomas J. Elwell

*** ******** *****, **. *****, MN 56303 . 651-***-**** .

*********@*****.***

Policy Administration Representative

Talented and personable administrative representative that is proficient in

Microsoft Word, Excel, Outlook, and PowerPoint, along with phone and data

entry skills.

Key Skills

Administrative Additional

Creating professional documents, Demonstrating ethical standards

spreadsheets, and presentations Providing timely & professional

Efficient data entry and typing customer service; troubleshooting

skills issues

Scheduling of interviews and Prioritizing tasks & working under

appointments deadlines

Professional Experience

RX Entertainment, St. Cloud, MN, 2004 - present

Music / Sports Director, Writer, Featured TV/Radio Show Guest

. Plan, schedule and compose music and sports programming for monthly RX

Magazine (music column) and the Weekly Buzz Newspaper (sports column)

. Credentialed for the Minnesota Wild, Twins and Timberwolves home games

with player, field and locker room access

. Coordinated a fund raiser for 21 For Kids a foundation of Mark

Parrish, former Minnesota Wild player, raising $3000.00; coordinate

raffle, business donations, marketing and event operations

. Schedule interviews and appointments

. Featured weekly guest with Aaron in the Afternoon on KFLD AM1410

Integra Telecom, Inc. (Eschelon Telecom, Inc.), Minneapolis, MN, 2006 -

2008

Provisioning Specialist

. Addressed and answered incoming inquiries from internal / external

customers; provided proactive and timely follow-up

. Troubleshot customer questions; escalated issues when necessary

. Entering customer account information and data

. Assisted supervisor with various projects

Saturn of Golden Valley, 2006 - 2006

Sales Associate

. Provided detailed information to customers on a wide range of vehicles

. Keeping customer records for further contact and timely follow-up

Education

Degree - Sales, Marketing & Management, St. Cloud Technical College, St.

Cloud, MN, 2003

. Delta Epsilon Chi Representative, Student Senate

References

Dan DeMark, Owner / CEO, RX Entertainment

P.O. Box 763, Waite Park, MN 56387, 320-***-****

Kyle McBride, Owner, Chatters Restaurant

4181 Cedar St., Monticello, MN 55362, 320-***-****

Charley Walters Sports Columnist, Saint Paul Pioneer Press

345 Cedar Street, Saint Paul, MN 55101, 651-***-****

Contact this candidate