Customer Service High School
Resume:
Tiffany Williams
p.o. box ****
Newark, NJ *****
Cell: 862-***-****
Email: *********@*******.***
QUALIFICATIONS:
o Work well without supervision
o Ability to prioritize and remain focused on the essence of an
issue
o Excellent with customer support services
o Skilled at learning new concepts quickly while working well
under pressure
EXPERIENCE:
08/2009- present Flextronics/ Verizon Wireless East Hanover, NJ
Customer Service Technician
o Troubleshoot and issue warranty replacement devices
o Managed multi-lined phones
o Handling customer concerns and escalations
o Opening new lines of service/Activations
o Device Specialist
01/2009-04/2009 Ruby Tuesday Suffolk, VA
Hostess/Carside Server
o Assisted staff in the dining area, answered multi-line telephone
system
o Directed guests to appropriate areas throughout the dining area
o Greeted guests and give detailed information about specials and
promotions
o Take customers' food orders and deliver food to vehicles once
its ready
o Cleaned restrooms, swept, mopped floors, disposed of litter and
debris and informed supervisor of all safety hazards
07/2007-02/2009 Radio Shack Bloomfield, NJ
Sales Associate
o Managed office documentation
o Keep up with current technology
o Answered multi-line telephone, routed calls, and took accurate
messages
o Assist customers with new products and services
o Trained new hires
o Assisted supervisor with special projects
o EDUCATION:
June 2006 Diploma East Side High School Newark, NJ
May 2009 Hudson County Community College Degree Jersey City, NJ
Major Culinary Arts
o References
Upon Request
Contact this candidate