Customer Service Sql Server

Natalie McCormick Contact

*** ******** ****, ***********, **

03053

Home: 603-***-****

e-mail : **************@*****.***

Key Skills

Proficient or familiar with a vast array of concepts and technologies, including:

Visual FoxPro

IIS 6.0

Windows XP ? Windows 7

LAN ? WAN

SQL ? XML

SQL Server 2005/2008

UNIX

Network fundamentals

Work Experience

ARAMARK

Wakefield, MA

Technical Analyst

02/07-12/09

Provided software support for ARAMARK POS Applications

Provided support for SCO OpenServer 6 (UNIX), Windows Server 2000/2003

Provided database support for SQL Server 2005/2008 and Visual FoxPro

Provided hardware support for IBM xSeries and HP Proliant servers

Imaged Windows XP workstations using Ghostcast Server and installed SCO OpenServer

O/S

Installed POS software, configured and ensured network communication

Provided network support for POS Servers, External Device Servers and Relay

Transaction Servers.

Managed projects for Customer Service, Support Improvements, met given deadlines

and implemented new processes

CHASE Paymentech

Salem, NH

Merchant Certification Analyst

02/02-09/05

Escalated any issues that may have impact on merchant's ability to process

effectively

Certified merchants with strict adherence to Paymentech processing Technical

Specification.

Tested dial-up all protocols: ASYNC, BSYNC, KERMIT and TELEBIT

Tested the following data transfer protocols: TCP/IP, FTP, Dialup-FTP and PPP

Tested software, hardware and protocol changes

Troubleshot connectivity issues for Dial-up, Frame Relay - Full /PVC

Putnam Investments

Andover, MA

Help Desk Analyst

06/01-02/02

Provided 100% phone support for 5,000 internal users

Troubleshot and supported connectivity issues for Modem Pool, ISDN, VPN, & Citrix

Metaframe users.

Diagnosed software application errors and network connectivity problems.

Diagnosed hardware problems for PCs and printers.

Supported Lotus Notes R5, troubleshot error messages, and e-mail configurations.

VERIZON

Tewksbury, MA

DSL/Analog Analyst

01/01-06/01

Provided 100% phone support for external DSL and Analog customers

Researched and provide resolution for connectivity and e-mail issues

Configured e-mail in Outlook 2000, and Outlook Express, Netscape

Troubleshot and supported TCP/IP for Internet Access for Win 95, 98 and NT

Accurately assessed, evaluated and recorded severity level for each problem

detected

Education

2007 to Present

Business Studies - Information Technology Concentration (B.S.)

Southern New Hampshire University

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