Quality Assurance Project

Amy B. Soos

**** ******* **., #* ? San Diego, CA 92104 ? 619. 632.3296 ?

********@*****.***

BUSINESS ANALYST

Business Solutions Product Development Process Improvement

Big-picture focused, hands-on Researcher with 10 years of experience in

collection, synthesis, and report generation, balancing the tradeoffs of

risk, quality, and cost to support Customer Knowledge Management

strategies. Adept at deploying analytical research to steer the marketing

of products and services, client acquisition, and revenue retention.

Experienced in the analysis and design of business and operational

reporting data while managing the aggregation of data into central

repositories for easy archiving, retrieval, and tracking.

( Process Flow Mapping/Quality Assurance ( Risk Assessment/Mitigation

Strategies

( Ad-Hoc Reporting, Database Analysis ( Statistics/Data Mining/Data

Cleansing

( Qualitative & Quantitative Evaluation ( Client

Acquisition/Satisfaction/Retention

( Data Management & Fact-Based Analysis (

Presentations/Communication/Collabo

ration

The Governance Institute (1999-2010)

San Diego, CA

Senior Researcher-Product Manager Board Assessments (2003-2010)

. Analyzed business data; designed, developed and executed quality

processes to drive consistent, repeatable, and scalable solutions in

gauging board performance for improved healthcare governance.

. Submitted 100% on-time reporting to elevate board assessment as the

chief benefit of Governance Institute membership. Assimilated time-

based reports; evaluated, documented, and advised of trends.

. Project managed full life-cycle of Governance Support Program; gathered

requirements and functional specifications, oversaw project scope, risk

mitigation, quality, communication, and deliverables.

. Led 1-5 direct reports, synthesized data; formulated business workflows;

performed complete due diligence to ascertain trends, discrepancies, and

areas of exposure; conducted feasibility analysis and addressed issues.

. Key advisor to executive management in drafting customized board

development plans. Co-presented educational sessions at Governance

Institute Leadership Conferences. Authored TGI publications.

Research Project Coordinator (2000-2003)

. Guided start-to-finish restructuring of research department; developed

long-range plans for managing Governance Institute materials.

Standardized project methodologies, increased efficiency, and

productivity.

. Drove new product development, adoption, and implementation phases;

launched Elements of Governance-most preferred Governance Institute

online publication series.

. Established formal business practices that improved marketing efforts,

retention, and sales through the launch of resource catalog and member

handbook.

. Designed and equipped the department with E-Learning courses as an

online library of content-rich resources for fundamental governance

knowledge.

Amy B. Soos

Page 2

Executive Assistant to the President (1999-2000)

. Planned, organized, and prioritized workflow; managed databases and

meeting calendars, oversaw programs and travel arrangements. Managed

logistics for meetings and special events.

. Prepared budgets and reconciled expense reports; broke down revenue and

expenditures to provide insight into expense trends for executive level

reporting.

. Drafted and refined documents and forms, composed letters, reports and

memos; managed deadlines and follow-up on action items regarding

sensitive information.

Bachelor of Science, Business Management, San Diego State University

Proficient in MS Excel, Word, PowerPoint, and Outlook

Expert in survey/questionnaire design, analysis, and reporting

Professional experience with version control and release management

Superior written and verbal communication skills

Professional experience with Crystal Reports

Expert meeting facilitator

MS Office

Crystal Reports

Database Design

Questionnaire Design and Use, Anderson, Niebuhr & Associates

Analyzing and Reporting Data, Anderson, Niebuhr & Associates

Communicate to Influence, Decker Communications

Data Vault Modeling, Genesee Academy

PROFESSIONAL DEVELOPMENT

PROFESSIONAL EXPERIENCE

EDUCATION

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