Customer Service Human Resource

Anna Elise McRuiz

** ********* ****, **********, ** 06804

cell: 203-***-**** home: 203-***-**** e-mail: ****.******@*****.***

Personal Profile

My immediate goal is to achieve an entry-level position in personnel

administration, within a challenging corporate setting that offers learning

and growth in key areas of the HR discipline. I am results-oriented, have

a well developed work ethic, and enjoy performing in an energetic and

diverse team environment.

Education

College of the Holy Cross Worcester, MA

Bachelor of Arts - Major: Psychology, Minor: Spanish

Graduated May 2007

University of Connecticut Storrs, CT

Master of Professional Studies - Human Resource Management

In Progress

Research Work

"Level of extraversion and its relation to ability to interpret nonverbal

cues" (Spring 2005)

. Utilized the opportunity to conduct, analyze, and present research

findings

. Presented at the 25th Annual College of the Holy Cross Psychology

Research Colloquium

Related Experience

Academic Intern, Genesis Club, Inc., Worcester, MA (Spring 2007)

. Performed various administrative responsibilities critical to

maintenance of organization

. Exposure to working one-on-one with and meeting the needs of various

clients

Work Experience

HR Intern, Global Compensation, IBM Corp., Armonk, NY (Summer 2010)

. Participated in complex international team project investigating

business control risk in globalized HR

. Learned about IBM's compensation structure and worked on various

programs, including a new 2010 recognition initiative, cash retention,

and technical awards

. Gained an understanding of IBM's overall business strategy, HR

structure, policies, and processes

. Communicated extensively with network of HR and other IBM

professionals, including executive-level management

Server, Italia Mia Restaurant, New Milford, CT (May 2005 - May 2010)

. Assigned to train and direct new staff members

. Gained skills in customer service and communication

. Honed skills in working in a team-based setting

Professional Skills

Extensive experience using Microsoft Office, Lotus SmartSuite, SPSS

(predictive analytic software), and research techniques. Basic fluency in

Spanish, spoken and written

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