Manager Customer Service

JENISE M. ANDREWS

Overland Park, Kansas *****

Email: *******@******.***

Phone: 913-***-****

PROFESSIONAL OBJECTIVE & PROFILE

Highly motivated, dedicated and skilled individual is seeking a

professional position that will utilize an overall 13 years of experience;

desires an opportunity to contribute to a position that provides a

continued level of challenge and growth assisting the development, support

and expansion of an organization.

SUMMARY OF QUALIFICATIONS

Business Correspondence and Organizational Skills

Skilled in establishing on line and manual filing systems to manage and

track outbound and inbound activity related to large debt collection

portfolios. Talented in generating standardized correspondence to establish

contractual

relationships with alliance collection partners throughout the country.

Managed the overall administration of correspondence generated to establish

client and attorney relationships. Managed and tracked Explorer Post unit

status as well as Learning for Life group status from development into the

re-charter process.

Time Management

Ability to prioritize responsibilities and manage multiple projects

simultaneously. Utilized MS Outlook to schedule and maintain daily calendar

of meetings and "working" schedule. Detail-oriented and extremely

organized. Skilled at working in a fast-paced, hectic environment.

Project Scheduling

Demonstrated ability with managing suspense items by assigning due dates

and following up on status (daily, weekly and monthly) based on the project

deliverable.

Computer Application Skills

MS Office Products (Word, Excel, PowerPoint) Email systems: MS Outlook.

Typing speed of 80+ words per minute. 12000 kpm.

Document Management

Experience retrieving, documenting and uploading files using specialized on

line document repository applications to manage demanding case file

activity. Created and managed the document control application that is

utilized as the main repository for document retrieval, both on line and

offline.

Communication Skills

Strong interpersonal skills and ability to work well with others. Personal

charisma, confidence and ability to work independently or as part of a

team.

EDUCATION

Highland Park High Topeka, Kansas; Diploma: May 1997; Washburn University

Topeka, Kansas; Diploma: May 2002

Degree Major: Bachelor of Arts Mass Media, Public Relations emphasis;

Degree Minor: Communications

PROFESSIONAL EXPERIENCE

GENERAL MANAGER iNEK Technologies Overland Park, KS November 2006 to

Present

Duties and Accomplishments: Primary function as the General Manager

essentially responsible for Contract compliance between iNEK and

contracting vendors/clients in order to place our IT consultants on off-

site projects. Responsibility includes daily negotiation and review

contract and purchase order agreements that often-times include regular

discussion and negotiation in regard to pay terms, non-solicitation/non-

compete clauses; as well as termination clauses. Review, negotiate and

sign off on these agreements for compliance in order to maintain the best

professional interest of iNEK and our consultants. Within 3 months after

hire, I was promoted from Office Administrator to Operations Manager

position. In October 2009 I was laterally promoted from Operations Manager

to General Manager.

Additional duties include:

. H-1B LCA updates, review, and compliance.

. College Relations assistance in applicant final review to determine

the hiring decision (to include applicant interviews, HR recruiting,

telephonic interview, job offer packet preparation, and candidate

placement).

. Debt Collections

o Responsible for contacting and negotiating payment arrangements

with former employees of the company for debts owed such as

relocation fees, training costs, etc.

. Career Fairs and Events

o Responsible for researching, contacting, and registering the

company for those events related to the IT industry that are

essential to locating qualified and interested candidates for

our organization.

. Website

o Initial review and editing of the company website.

. Insurance

o Act as primary contact for employees in regard to insurance

questions, inquiries in general, i.e. eligibility requirements,

open enrollment requirements, providing clarification on HIPPA

requirements, etc.

. Certificate of Insurance, Article of Incorporation, w9

. Policy-writing

o Recruitment Operating Manual (ROM)

As a co-author, editor and design lead, the development and establishment

of the organization's Recruiting Policy has been implemented (Nov. 2006)

. Non-Solicitation/Non-Competition Clause Compliance

o Maintain and work with Consultants to ensure they understand

these clauses and adhere to them in regard to their contract

with our organization upon hire and upon project placement.

FIELD REPRESENTATIVE High-Tech Institute KC, MO August 2006 to October 2006

Duties and Accomplishments: Responsible for recruitment of potential high

school students to the career college by conducting interactive workshop

presentations within the high schools and in turn, meeting with the

prospective student and their family to enroll them within a specified

program. Assigned to predominantly rural territory within

northern/northwestern Missouri up to the state line for recruitment;

consisting of large drive time, persistence and patience to pursue leads

within assigned territory. Prior to my assignment there was not a

representative in my territory, I determined and with agreement from my

supervisor that there is not a large enough market interested in the

programs that HTI offers. It was agreed that there was not a need for a

representative in this assigned territory.

LEARNING FOR LIFE/EXPLORING EXECUTIVE Heart of America Council KC, MO

September 2005 - August 2006 Duties and Accomplishments: Perform as a

Learning for Life/Exploring Executive assigned council-wide responsibility

to start and maintain Explorer Posts and Learning for Life groups. Renewed

all LFL groups by re-charter deadline within first two weeks of employment

with organization resulting in 100% LFL renewal. Responsible for raising

dollars, with the assistance of community vendors supporting the

LFL/Exploring program; for the annual Friends of Scouting campaign.

Responsible for budgeting and planning the annual KC@Night event held for

the participating Explorers.

DOCUMENT CONTROL MANAGER Performance Management Consulting ALEXANDRIA,

VIRGINIA

October 2004 - June 2005 Duties and Accomplishments: Perform as a

contractor employee with the sole responsibility for constructing,

developing, and maintaining the entire document control system for the

Homeland Secured Data Network program for the Department of Homeland

Security in Washington, D.C. Responsible for archiving and retrieving upon

request all required and essential documentation relevant to the proper and

complete function of the HSDN Program. Act as the main gatekeeper on a

daily basis of document reports, briefings, and other types of

documentation for the program. Track on a regular basis the status of

various binding contract deliverables required for accuracy and continuance

of the program with other HSDN govt./contracting employees.

LEAD RECEPTIONIST Berlin-Wheeler Collection Agency, INC. TOPEKA, KANSAS

October 2002 - August 2004 Duties and Accomplishments: Supervisory

responsibility for managing a staff of up to eight receptionists on 6-line

multi-line phone system. Developed and conducted training to new

receptionists on coverage of multi-line telephone system and proper

procedures for greeting customers such as voice dictation, courteousness

and professionalism. Edited and updated the Receptionist Services Manual

that is used for training new hires and also as a reference tool.

Provided ancillary administrative support to other company department

managers. Delegated and assigned project tasks to my staff. Evaluated the

thoroughness and accuracy of their work and followed up with constructive

feedback to correct any deficiencies. Conducted team meetings with my staff

to keep them updated on company-wide and job specific information.

Additional duties assigned as well.

CUSTOMER SERVICE Blue Cross Blue Shield (BCBS) TOPEKA, KANSAS

July 2002 - October 2002 Duties and Accomplishments: Responsible for

handling inquiries made by providers in regards to patient insurance

coverage. Main duty was to provide accurate information to the provider as

to eligible medical services under the patient's insurance coverage. Each

phone call has to be documented and recorded verbatim under BCBSKS policy

and using the BCBSKS documenting and file/claims retrieval program.

PRE-LEGAL ADMIN ASSISTANT Berlin-Wheeler, INC. TOPEKA, KANSAS

July 1997 - January 2002 Duties and Accomplishments: Managed and tracked

the receipt of court cost received from clients for litigation procedures.

Primary responsibility was to prepare collection accounts recommended for

litigation in compliance with the Health Insurance Portability and

Accountability Act (HIPPA). Working knowledge of the Fair Debt

Collections Act. Managed and coordinated all phases of the document

management process to move an account to the litigation phase. Generated

and mailed consent forms to agency clients to secure their approval for the

move to litigation. Tracked receipt of the return of required forms with

required court cost fees. Notarized and certified litigation consent

requests.

References available upon request.

Contact this candidate