Customer Service Human Resources

Sacha E. Kramer

**-** **** ****** *** *R

Queens, NY 11372

Cell: 516-***-****

Email: *****.******@*****.***

EDUCATION:

Star Career Academy:

Formerly: Culinary Academy of Long Island - Syosset, NY

June 2009 - August 2010

. 13 month Certification Program in Hotel and Restaurant Management,

consisting of formalized classes and an Internship program.

. Internship - Allegria Hotel - Long Beach, NY

Rotations in Departments of: Housekeeping, Food and Beverage/Banquets,

Human Resources, and Front Desk/Concierge - receiving hands-on

training from directors, managers and supervisors.

Quinnipiac University - Hamden, CT Class

of 2007

. Degree: Bachelor of Science - Business Management

WORK EXPERIENCE:

Lancer Insurance Company - Long Beach, NY June 2008 -

Present

Customer Fulfillment Coordinator

. Perform assigned functions relating to customer service and insurance

policy administration.

. Administer Trade Shows, including scheduling, communications, and

coordination of booth delivery and set-up.

Manhasset Homes Realty Summer 2001-

Present

General Construction Worker / Office Assistant

. Assist in installation of various commercial, industrial, and

residential systems.

. Inspect building sites to ensure code conformity.

. Use and maintain construction equipment / supervise or apprentice

other workers.

. Office Duties: filing / data entry / fax / email / phones / customer

service / document preparation for attorneys.

HOSPITALITY EXPERIENCE:

The Roosevelt Hotel - NYC

November 2007 - January 2008

Human Resources Intern

. Filing / Data-Entry / faxing / email / phone reception.

. Update job postings on Hotel website / schedule applicant interviews.

. Preparing new-hire orientation packages / printing and sorting 50+

resumes per day by department.

Plandome Country Club Summer 2003

and 2004

North Hills Country Club Summer 2006

Food and Beverage Server

. Provide professional food and beverage wait service to members and

guests.

. Obtained knowledge on the proper serving, storage, and presentation of

wines.

. Performed kitchen organization and maintenance.

References furnished upon request

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