Customer Service Assistant

KATHRYN B MILLS

**** ******* **** . *******, ** *0906 . 706-***-****

abll3t@r.postjobfree.com

OBJECTIVE

To obtain a position as an Animal Shelter Office Assistant that offers both

personal and professional growth.

EMPLOYMENT

2010 U.S. Census Bureau

Augusta, GA

Office Clerk

Maintaining personnel files and administrative records

Reviewing and processing of personnel and payroll data

Entering payroll data onto spreadsheets and into DAPPS database

2009-2009 Augusta Technical College

Augusta, GA

Student Services Assistant

Filed office documents

Prepared correspondence

Entered and updated job leads daily into E-recruiting database

Faxed applications and resumes

Knowledge of Microsoft Word and Excel

2008-2009 Teleperformance

Augusta, GA

Customer Service Agent for Wellcare of Florida

Updated member accounts

Handled basic pharmacy inquiries regarding prescriptions

Claim status information

Provided general information on benefits and copays

Verified insurance coverage

Researched procedures for precertification/authorization for providers

2007-2008 Sitel

Augusta, GA

Customer Service Representative

Assisted customers with activations and programming of phones

Posted payments to customer accounts

Resolved billing issues

Updated customer account information

EDUCATION

2006-2007 Brunswick Job Corps

Brunswick, GA

Certified Medical Assistant

2005 Augusta Technical College

Augusta, GA

General Education Diploma obtained

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