Management Manager

Shane Bustin

** ********* ****** ***********, ** 06492 Telephone: 203-***-****

Email: *******@*****.***

Creative and results-driven professional with expertise in design,

development, and delivery of high-performance, cost-effective solutions.

Accomplished, client-orientated leader capable of building motivated and

productive teams. Passion for researching, evaluating, and implementation

of technology to improve business process efficiency.

Seeking a challenging Technical/Management position with a progressive

company, which enjoys a good rapport among its clientele and employees,

utilizing my diverse skill set while enabling me to acquire new aptitude.

Summary of Qualifications

Staff Management Project Management Organization Development

Strategic and Tactical Conceptual Design Process Improvement

Planning

Budgeting, Forecasting Quality Assurance & Control Compliance Management

Vendor & Contract Electronic Content Call and Data Center

Negotiations Management Management

Business Process Design Acquisition Integration LAN/WAN Technologies

Diverse base of technical Network/System Design, Excellent analytical and

competencies Development, and Support problem solving skills

Selected Accomplishments

> Spearheaded an IT department from conception and grew to an

organization, consisting of 9 employees and several contractors.

> Constructed and managed departmental financial operations of $1mm - $3mm

including; budgeting, forecasting, purchasing, and personnel

> Revolutionized business information dissemination by conceiving the

design and managing the development and implementation of a web-based

knowledge management information portal. This system utilized existing

content management systems (Stellent and Sharepoint) and was the

precursor for planning of an ERP system.

> Numerous office and infrastructure relocations and upgrades serving from

10-2000 local and remote employees.

> Served as chief architect and level 3 support, designing, implementing,

and supporting multiple network infrastructures serving from 50-2000 end

users and over 4000 devices, including firewalls, routers, layer 3

switching

> Standardize and deploy over 300 computers with Windows and Office XP

resulting in 30% drop in support costs.

> Conceptualize, and manage development and implementation of corporate

intranet. Departments consulted and encompassed were Health and Safety,

Human Resources, Facilities, Information Technology, and Administration.

ROI was realized less than 6 months.

> Design and coordinate construction of multi-faceted board room equipped

with ISDN video conferencing, Projectors, audio-video, digital

whiteboards, and lighting all controlled via a wireless touch panels.

> Oversee IT compliance with Food and Drug Administration (FDA) 21 CFR

part11, GxP, and Securities and Exchange Commission (SEC) Sarbanes Oxley

404 regulations. Designed and developed system architecture, SOPs, work

processes, validation controls and methodology for the regulated

environment from ground up.

> Oversee deployments of Citrix technology enabling remote applications

and compliance, where previously not possible. This allowed the company

to utilize offsite "swing-space" during remodeling and expansion, a

savings in excess of $150k.

> Analyze and draft business process requirements for system to create,

manage, report and track ongoing and planned clinical trials resulting

in data and application model, business rules and design specifications.

> Increase departmental value, visibility, and productivity by improving

focus on business priorities, refining responsibilities, initiating

training programs, establishing Service Level Agreements (SLA), and

providing timely reporting.

> Recommend process improvement, leveraging existing infrastructure, for

simultaneous document collaboration, review and approval. Solution

utilized Sharepoint services. Estimated 25% improvement in efficiency.

> Enabled remote workers and field offices to utilize critical corporate

applications by implementing Citrix solutions with balancing and

failover.

> Establish and manage call centers supporting from 70-2000 customers.

> Implemented and supported numerous email systems supporting 10-2000

local and remote clients both domestic and internationally

> Held a Military Top Secret Clearance

Professional Experience

2004-2010 MBS Corp, North Haven CT, Director of Infrastructure and

Operations,

A privately held business where I leveraged my management

and IT experience align systems, infrastructure and business

applications. Hands-on responsibility for all aspects of IT.

Designed, implemented and supported a secure network

including; Microsoft Server 2003, Exchange 2000, Microsoft ISA,

Sharepoint services, Windows XP, Windows Vista, Cisco 800 routers

and Cisco 3500XL switches, VPN, Wireless Connectivity, Norton

antivirus, Lucent IP Office 500, VOIP, Go Global remote access,

Symantec Backup Exec, Symantec Advanced Business Edition, and

proprietary business applications. Constructed a secure VPN using

Cisco 800 SOHO routers, Microsoft ISA for authentication, firewall,

and intruder detection. Utilized Microsoft WSUS across all

systems. VPN was utilized for remote access to exchange, FTP

server for file access and Go-Global (Citrix competitor) for remote

access to business applications. Served on a franchisee committee

board to identify and develop a worldwide standardized software

solution.

1998-2004 ALEXION PHARMACEUTICALS, CHESHIRE CT, Associate Director-MIS

Directed Management Information Systems for a Bio-

Pharmaceutical with three late phase III drug candidates.

Responsible for all technical infrastructures including hardware,

software, operating systems, voice and data networks, databases,

and security. Supervised a team of 9 with a $3million operating

budget. Performed as senior technical lead, network engineer, and

chief architect providing implementation and design oversight for

all technologies.

Cultivated, Designed, Implemented, and Support

infrastructure from a 50 node flat 10mbs shared Ethernet network

with 3 servers to a 100/1000mbs 4000 node enterprise-level VLAN

segmented switched Ethernet and fiber backbone network with

failover, DMZ and Development segment. Designed physical wiring

plant serving 4000 end points, IDF's, MDF, using Cat5E and Fiber

backbone. Performed all duties for LAN/WAN consisting of 10 -

Cisco 29xx, 30 - Cisco 35xx, 2 - Cisco 4xxx, 1 - Cisco 7206, Cisco

SOHO series router, 6 - Cisco 1600 wireless series routers.

Designed Internet connectivity to have failover connectivity using

Cisco 2500 routers, BPG routing, NAT, and dual T1's. Conducted

system/network security audits and assessments to meet strict FDA

requirements using logs, Wireshark, Netview, Cisco works 2000, open

port scanning, audit checklists, Norton, and Websense. Developed

and constructed a secure FTP and Citrix remote access strategy

utilizing Citrix published apps technology, RSA SecurID, Cisco SOHO

routers at remote offices with Nortel VPN router in the MDF, and

Checkpoint Firewall-1. Built Microsoft Active Directory forest,

policies, Windows 2000/2003 and Advanced servers, DNS - WINS - DHCP

services, Microsoft Exchange, XP client standardized build, Norton

enterprise level antivirus, Symantec Netbackup, Websense content

and email filtering. Managed Lucent Definity phone system.

Directly responsible for planning and managing the relocation of

over 500 users and entire IT infrastructure including all end node

components. Standardize and deploy over 500 computers with Windows

and Office XP. Composed IT SOPs, diagrams, and documentation for

all aspects of IT, components, disaster recovery, and end user

guides. Revolutionized business information dissemination by

conceiving, designing, managing, and leading the development and

implementation of a (ECM) electronic content management system

(Stellent and Sharepoint) and corporate intranet encompassing all

departments. Design and coordinate construction of multi-faceted

meeting rooms equipped with Internet and ISDN video conferencing,

LCD Projectors, audio-video, digital whiteboards, and lighting

controlled via a wireless touch panels. Served on management team

and responsible for compliance regarding Sarbanes Oxley, GxP and 21

CFR part 11 compliance relating to IT. Align and integrate

technology efforts with business plans, priorities, and government

compliance. Monitor short-term tactical plans ensuring integration

with long-term direction and strategy. Identify, negotiate, and

manage outsourced software design, development, and deployment.

Interact with all levels of personnel and management.

1996-1998 Electronic Data Systems, Hartford CT, Advanced Systems

Administrator

Solely responsible for Network Engineering and Level 3

Systems Administration. Also performed the following IT duties;

vendor relations, cost analysis, and procurement of LAN/WAN

equipment, contracts and maintenance agreements.

Configured, maintained, and monitored a frame-relay

WAN consisting of 16 Cisco routers and 60 Cabletron and Cisco

switches. Upgraded the physical and network infrastructure to a

full duplex FDDI backbone and 10/100mbs switched Ethernet to the

desktop. Completed the conversion from a RIP/IGRP based routing

protocol to RIP/EIGRP, BGP and NAT for Internet routing, and

Microsoft's DNS, DHCP, and WINS services. Lead the IT effort for

multiple office relocations including telephone, data, voice, and

cabling installation. . Headed the corporate email team.

Installed and configured over 40 servers including applications.

Completed a nationwide upgrade to Microsoft Windows 95 consisting

of over 900 employees with standard configurations and profiles.

Headed and administered the worldwide email system. Built Citrix

solution enabling worldwide remote access to resource intensive

custom business applications which entailed in-depth project

leadership, resolution determination, and testing with extensive

customer involvement.

1992-1996 UNITED STATES NAVY, NORFOLK VA, Data Processing Technician,

Petty Officer Second Class

Held Top Secret Clearance. Designed, implemented and

maintained a customized help desk utilizing several Btrieve

databases. Provided on-line technical assistance and problem

analysis to over 1200 users. Solely responsible for developing and

maintaining departmental operational SOPs. Supervised and trained

several personnel within the Network Division, in all aspects of

network connectivity, software usage, problem analysis and network

administration. Performed full, differential and incremental data

backups utilizing dual tape-cassette auto-changers. LAN/WAN

Administrator of a 1200 user, Macintosh and IBM PC, ethernet based

network. Monitored and maintained gateways, bridges and routers

which provided external E-mail capability to remote sites.

Provided secure remote dial-in capability, constructed GCOS 8

programs, and supervised the operations of a classified Bull series

8000 triple processor mainframe WAN. Developed and implemented an

automated data system to administer departmental budget

requirements in excess of one million dollars annually. Performed

hardware and software troubleshooting, installations and upgrades.

Designed and implemented a 20 node Macintosh network for an area

elementary school.

Technical Capabilities

Software: Microsoft Office, Visio, Outlook, Exchange 5.0, Exchange 2000,

Sharepoint, Project, Visio, SQL, Visual Basic.Net, Visual Studio,

Novell GroupWise, McAfee WebShield, Norton enterprise level

Antivirus, Symantec Ghost, Wordperfect, Remedy Magic, CA Arcserve,

Terminal Server, Procomm+, Seagate Crystal Reports, Ultimus BPM,

Stellent ECM, Attachmate Extra, Go Global, Websense Internet and

Email, Checkpoint FW-1, Checkpoint Secure Remote VPN, Cisco Works

2000, Netview, Wireshark, Compaq Insight Manager, Seagate Backup

Exec, Veritas Netbackup, Microsoft WSUS, Microsoft Active

Directory, Microsoft ISA, Microsoft Proxy, RSA SecurID

OS: Cisco IOS, Checkpoint, Citrix Metaframe, Microsoft, Windows 3x,

Windows 95, Windows 98, Windows NT, Windows XP, Windows Vista,

Server 2000, Server 2003, Server SBS, Novell 3.12, Novell 4.0,

Novell 5.0, Apple, Macintosh

Hardware: Nortel VPN router, Nokia VPN-1, Nokia Checkpoint FW-1, Lucent

Legend, Avaya IP Office 500 v2, Lucent Definity, Cisco 29xx, Cisco

35xx, Cisco 4xxx, Cisco 7206, Cisco SOHO series, Cisco 1600

wireless series, Hewlett Packard/Compaq servers and desktops,

Polycom ISDN Video teleconferencing, Dell servers, desktops,

laptops, McAfee Webshield, 3Com - Linksys - Belkin - Netgear hubs

and switches, US Robotics, Shiva, ADIC and Compaq auto-loading tape

backup systems

Network: Frame Relay, ISDN, DSL/ADSL, HDLC, T1, NAT, IPSec, SSL, RSA,

VPN, VLAN, 802.11, 802.11a/b/g, PPP, PPTP, L2TP, Radius, TACACs,

TCP/IP, IPX/SPX, FDDI, BGP, OSPF, EIGRP, IGRP, RIP, Firewalls, VOIP

Professional Training

Intro Visual Basic.Net Programming, Citrix XP Admin, Microsoft

Project Level One & Two-2002, Crestcom Bullet Proof Manager, Advanced

Cisco Router Configuration (ACRC), Introduction to Cisco Router

Configuration (ICRC), Basic and Advanced UNIX, Total Quality Management

Microsoft MCSE Certified US Board of Labor Certified Data

Processing

Novell CAN Certified Total Quality Management Certified

Cisco CCNA Certification pending

Education

1992-6 US Navy, Norfolk, VA - Data Processing DP2 (E-5)

1993-5 US Board of Labor - Data Processing Apprenticeship

1993-5 Tidewater Community College, Virginia Beach VA

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