Customer Service Administrative Assistant

Elizabeth J. Voorwinden

***** ********** ***.

***********@*****.***

Norwalk, CA 906**-***-***-

4045

SEEKING ADMINISTRATIVE ASSITANT

Offering a prominent partnership with exceptional organizational and leadership skills to attain a

lifetime of diversity accomplishments

ORGANIZATIONAL & LEADERSHIP SKILLS

•

Answer phone calls and direct calls to appropriate parties and take messages

Expert user: 2007 MS Word, Excel, Publisher, Power Point; Intermediate user: Illustrator, Visio

Operate office equipment such as fax machines, copiers, and phone systems, and use computers

for spreadsheet, word processing, database management, and other applications.

Conduct research, compile data, and prepare papers for consideration and presentation by

executives, committees, and boards of directors.

Attend meetings and record minutes.

Greet visitors and determine whether they should be given access to specific individuals.

Open, sort, and distribute incoming correspondence, including faxes and email.

Perform general office duties, such as ordering supplies, maintaining records management

database systems, and performing basic bookkeeping work.

Fast, easy, and outgoing learner

Enthusiastic team player

Enjoy participating community events

PROFESSIONAL EXPERIENCE

APR CONSULTING, INC. DIAMOND BAR, CA SEPT 09 – PRESENT

EXECUTIVE ASSISTANT/ BUSINESS ANALYST FOR AARP IBSM, LAKEWOOD, CA

Maintain, monitor, and update AARP’s mainframe JDE inventory system; create

strategies and workflows of inventory process using VISIO, and testing profiles.

ADMINISTRATIVE ASSISTANT FOR AARP TREASURY, LAKEWOOD, CA

Answer calls and greet visitors; ordered Office Supplies; special projects done in Excel and Word;

handled high volume membership checks; create ways to better the departments’ performance;

currently, assisting other departments.

MACTEC, INC. COMMERCE, CA Feb 06 - Jan 09

INTERN/ADMINISTRATIVE ASSISTANT

Scanned, Filed, and organized 100+ administrative projects; MS word/excel/power point /adobe

acrobat rewritable for administrative use; managed and updated information into Centric for

project managers and project control; pulled projects from oracle; used publisher for marketing

holiday events.

TALENT TREE, INC. LA PALMA, CA Feb 07 - Mar 07

CUSTOMER SERVICE REPRESENTATIVE (P/T)

Provided surveys on customer opinions regarding Ford and Toyota vehicles; managed team work

in fast paced organized environment; categorized and rated customer opinions for Ford.

(CONTINUE)

MACY’S, INC. DOWNEY, CA Oct 06 - Feb 07

FILL-IN (SEASONAL)

Filled and organized clothing racks; maintained organized clothing stocks in stock room;

provided great customer service on floor products; created an efficient team work environment

through organization and leadership.

A & A HENINS, INC. DOWNEY, CA Aug 06 - Feb 07

OFFICE ASSISTANT

Filed and organized subcontractor documents, and employee confidential information; entered

payroll hours, receipts, and expenses through Quick Books; provided errands involving FedEx

mailing, and payroll distribution to employees.

EDUCATION

CERRITOS COMMUNITY COLLEGE Jan 05 - Dec 08

Graduated with an A.A in Geography – Dec 08

*Recommendation Letters from previous Employees can be presented at Interview based on Requests*

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