Manager Quality Assurance
Resume:
Bonnie Miller
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*** ******** ***** ( Greenville, TX 75402
***********@***.***
Objective
Top performing professional with 20+ years' experience in planning,
organizing, directing, and evaluating high-volume manufacturing and
operation processes. Dynamic self-motivated team player and leader with an
unparalleled work ethic and track record of meeting aggressive goals for
increasing market share, revenues, and client base. Strong relationship
builder, highly capable of partnering with clients, vendors, staff, and
administration. Highly organized and detail oriented, with proven
strengths in prioritizing and managing multiple tasks within a company.
Office Administration ( Research/Development ( Administrative Management
Operations Management ( Training/Development ( Budget Preparation (
Policy/Procedure Development
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Career Achievements
> Brought a $500K+ credit balance to within corporate and client
compliance in 4 months.
> Made recommendations to increase efficiency, productivity, and
decrease error rate regarding analysis of samples, which resulted in
lab error rate decreasing from 19% to 7%.
> Demonstrated cost reduction for reagents and disposables, and
recovered a cost savings of approximately $15,000/mo.
> Huge cost reduction made by impeccable technique and less than 1%
error rate working as a med tech.
> Assisted in the organization and structure, as well as brought
knowledge of my nursing and med tech skills, in orchestrating setup of
Meditech and Cerner lab systems and integrating them with the HIS.
> Wrote and revised many bench and safety procedures to meet regulatory
standards.
> Self-starter with great work ethics who loves to learn.[pic]
Professional Experience
McKesson Greenville, TX 2007-2010
Manager of Operations
. Managed all aspects of front-end departmental operations for the
laboratory division.
. Supervised 36 staff members, spearheading daily communications and
weekly meetings to maintain performance expectations, cohesive group
functioning, and cash flow.
. Directed varied activities, including credit balance reconciliation,
identification of accounts for collections, creation of revenue
reports, and management of customer relations and inquiries.
. Resolved complex issues and streamlined procedures to avoid further
inefficiencies and problems in the credit balance department.
. Extensive knowledge regarding HIPAA, OSHA, and FDA regulations.
Heber Springs Hospital Heber Springs, AR 2005-2007
Lab Consultant
. Made recommendations to increase efficiency and productivity and
decrease error rate.
. Demonstrated cost reduction for reagents and disposables.
. Instrumental in revising policies and procedures.
. Assisted in preparation for major accreditation visits, audits, and
outside regulatory agencies including FDA, CLIA, and CAP.
South Bend Medical Foundation South Bend, IN 2001-2005
Senior Technologist
. Drove successful laboratory functioning, specimen testing and quality
control maintenance.
. Participated in controlling R&D Lab costs within the proscribed budget by
being cost.
. Performed all required duties in compliance with all state, federal, and
regulatory agency requirements related to compliant and safe laboratory
practices, as well as all company rules, regulations, procedures, and
policies.
. Performed DNA, Molecular Biology and Flow Cytometry testing, and varied
high-level esoteric analysis as Fluorescence in Situ Hybridization (FISH)
panels, RT PCR and Genome testing.
South Bend Medical Foundation South Bend, IN 1999-2001
Manager of Manual Lab
. Responsible for a staff of 26 that ranged from Hematology to Nuclear
Medicine.
. Monitored daily workflow and productivity, reviewed and documented all
erroneous quality control, would troubleshoot instruments, and
reviewed with pathologist all abnormal findings.
. Prepared and assisted in all state, federal and regulatory
inspections.
. Wrote and revised policies and procedures, trained all new recruits,
had weekly staff meetings to communicate all relevant information, and
performed all bi-annual performance evaluations.
. Responsible for preparing and maintaining annual budget.
South Shore Hospital Chicago, IL 1998-1999
Laboratory Manager
. Responsible for Hematology, Coagulation, Urinalysis, and Blood Bank
departments with a staff of 29.
. Demonstrated excellent professional and clinical skills, utilizing the
manager process to facilitate the direct and indirect care necessary
to meet patient needs and improve outcomes.
. Responsible for managing day to day departmental operations, staff
training and supervision, workflow coordination, employee scheduling,
regulatory compliance, records maintenance, and quality assurance.
. Worked side-by-side with pathologist for assistance with abnormal
findings.
. Was instrumental in setting up microbiology department on Meditech.
Columbus Hospital Chicago, IL 1996-1998
Technical Manager
. Responsible for day-to-day operations of all laboratory departments for a
staff of 60-70.
. Provided leadership, guidance, and support to all direct reports.
. Served as a role model and coach for service excellence and patient
satisfaction.
. Assured an environment of teamwork and collaboration by fostering
effective positive communications, giving and receiving feedback, and
modeling the behaviors of honesty, integrity, and trust.
. Supported the principles of Relationship Based Care and Subject Matter
Expert.
. Provided oversight and ensured the smooth operation of the lab in
collaboration with executives and doctors.
. Prepared staffing, daily operations, annual budget and monitored monthly
financial.
. Interviewed, hired, and supervised/facilitated orientations for all new
employees.
. Promoted ongoing staff development and collaboration with the staff in
the competency process as well as weekly communication meetings.
. Assisted in the organization and structure, as well as brought
knowledge of my nursing and med tech skills, in orchestrating setup of
Cerner lab systems and integrating them with the HIS.
. Collaborated with the nursing staff and director to resolve patient,
family, or physician complaints in coordination with laboratory service
excellence and patient satisfaction standards.
Gottlieb Memorial Hospital Melrose Park, IL 1989-1996
Supervisor
. Led a team of 12 staff members and provided oversight of departmental
operations including Hematology, Coagulation, and Blood Bank.
. Performed training/supervision, coordination of workflow, staff
scheduling, records, quality assurance, and regulatory compliance.
. Developed and implemented programs and provided staff training and
monitoring to ensure compliance with bio-security, safety,
maintenance/renovation, health surveillance and occupational health
programs, as applicable to care operations and OSHA regulations.
. Prepared for accreditation visits, audits, outside regulatory agencies,
including FDA, JCAHO, CLIA, and CAP.
. Instrumental in advising new instruments as well as preparing cost
analysis to the financial department.
. Reviewed and signed off on yearly policies and procedures as well as on
all new and updated ones.
. Assisted in the organization and structure, as well as brought
knowledge of my nursing and med tech skills, in orchestrating setup of
Meditech lab systems and integrating them with the HIS.
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Education:
. MBA HealthCare Management, Jones International University, In Process
. Bachelor-Medical Laboratory Sciences, University of Illinois at
Chicago
. Associates-Medical Laboratory Science, Triton Junior College
. Certification-Degree in Nursing, Ravenswood Hospital[pic]
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