Human Resources Management

SUSANNA CHAN, CCP, CEBS, CLTC, GRP, SPHR

*** ****** ****** *****, *******, MO 63021

Mobile: 636-***-**** Email: ***********@*******.***

http://www.linkedin.com/in/susannachan

SUMMARY

. Strategic senior Human Resources professional with solid and expansive in-

depth experience and expertise in multiple industries

. Strong business acumen and analytical skills with broad perspective to

"connect the dots"

. Excellent team builder with proven record of establishing credibility and

cultivating strong relationships with internal teams and external

partners

. Demonstrated traits of versatility, flexibility, and ability to both

manage multiple and complex priorities as well as stay focused to deliver

results

. Dedicated professional with strong track record of success and

progressive leadership responsibilities; thrives in fast-paced

environment

AREAs OF Expertise

. HR and workforce strategy

. Strategic workforce planning

. Talent management

. Leadership development and succession planning

. Total rewards strategy and program design

. Organizational development

. Employee research

. Culture and change management

Select Accomplishment

. Assisted a global manufacturing company with its strategic workforce

planning. Study showed the seismic changes in the composition of

workforce driven by the business plan (e.g., headcount in Asia will more

than double in 3 years), and highlighted the need for effective and

aligned talent strategies (e.g., a 3-year cost saving potential of $5.6M

with improved talent sourcing strategy in Asia)

. Developed and implemented a change and communication plan for a holding

company. Employee communication materials received stellar feedback and

industry recognition (Bronze Quill and Hermes Creative Awards)

. Developed and implemented total rewards strategies, including program re-

design, consolidation and vendor procurement, resulting in improved

employee engagement (e.g., 18% improvement for a global food company) and

significant cost reductions (e.g., $3.9M savings in medical plan costs

for a global chemical company)

. Assisted a global financial services company with identifying and

prioritizing key strategic areas for improvement. Developed

recommendations in organizational alignment, workforce planning, and

learning and development programs, as well as created a scorecard for

measuring HR's value creation

. Fast-track high performer awarded with numerous promotions for

progressive leadership responsibilities as well as recipient of various

recognitions such as Central Region Most Productive Award, Star Performer

Award, and Gold Winning Team Award

PRofessional Experience

Senior Consultant, Towers Watson, 1999 to Present

. Provide strategic advice to clients and partner with them to optimize

their investment in people and improve business performance and employee

engagement

. Develop insights through different research and analytics for translating

the business strategy to an effective HR and workforce strategy

. Shape, design and implement human capital solutions that align with

broader business and HR strategies to yield measurable results

. Assess, design, integrate, implement and manage total rewards programs

. Create compelling cultural change and communication strategies that align

behavior with business needs and desired outcomes

. Coordinate internal resources and serve as a liaison among various

consulting practices for cross-disciplinary engagements

. Develop new business opportunities, manage client relationships, lead

internal teams, and oversee project progress

. Demonstrate strong track record of client satisfaction, cost savings and

improved efficiencies, as well as enhanced business performance through

effective and aligned people, risk and financial management

certifications

. CCP (Certified Compensation Professional)

. CEBS (Certified Employee Benefit Specialist)

. CLTC (Certified in Long-Term Care)

. GRP (Global Remuneration Professional)

. SPHR (Senior Professional in Human Resources)

PRofessional membership

. Compensation and Benefits Network

. St. Louis Employee Benefits Association

. International Foundation of Employee Benefit Plans

. Organization Development Network

. Society of Human Resource Management

. WorldatWork

. Worldwide Employee Benefits Network

Education

. Master of Business Administration (MBA), Washington University in St.

Louis

. Concentrated in Organizational Leadership

Bachelor of Arts (BA), Washington University in St. Louis

. Named Honorary Lien Scholar and awarded full-tuition scholarship

. Triple majored in Economics, English Literature, and Philosophy

. Graduated cum laude; Omicron Delta Epsilon

Contact this candidate