Customer Service Sales
Resume:
Tracey Carswell
**** ** *********, *****, ** 331**-***-*** 9780 **************@*******.***
Education
**/**** – 12/2009: Ai Miami International University of Art and Design Miami, Florida
Associate of Arts Degree in Fashion Accessory Design
8/2000 – 4/2002: Maryland Institute College of Art Baltimore, Maryland
Completed Various Fine Arts, Textiles, and 3 Dimensional Courses
8/1999 – 6/2000: Harrisburg Area Community College Harrisburg, Pennsylvania
Arts Magnet Program for High School Students studying General Fine Arts
Skills
Art and Design Experience: Fine Arts and visual communication; Fashion and Interior Design; proficiency with hand tools; focus on design and
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construction using various materials: fabrics, textiles, metal, wood, etc.
Computer Programs: MS Word, Excel, Powerpoint, Outlook, Access; Internet Explorer; Adobe Photoshop and Illustrator
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A fast learner, highly detail oriented, hard working, well organized, able to problem solve and perform well under pressure, work well independently and
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as a part of a team
Work Experience
Luminaire, Inc. Miami, FL
Sales Assistant 11/2007 – Present
The company is a well established high end home furniture and design showroom; I am responsible for assisting the sales team
Administrative duties: filing, answering phones, assisting sales associates with product research, pricing, imaging, client presentations, and basic
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customer service
Maintaining a well organized and up to date catalog and sample library for over 150 manufacturers, keeping all pricing on the floor and all vendor pricing
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current
Kitchner & Associates, Inc. Bradenton, FL
Executive Assistant: 2/2006 – 9/2007
The agency specializes in handling employee benefits for small and large businesses; I was the assistant to the Senior Vice President
Handling enrollments, terminations, insurance renewals, claims, problem solving daily issues, completing projects within a deadline, customer service,
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building trust and respect with clients, and basic clerical responsibilities MS Word, Excel, Outlook, filing, reception, etc.
XS Restaurant Baltimore, MD
Food Server: 9/2004 – 7/2005
An upscale restaurant offering sushi, cocktails, and evening events; I provided customer service and satisfaction in a fast paced environment
Serving clients, training new employees, working with my coworkers as a team, multi tasking while remaining focused, taking the initiative to solve
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problems, daily upkeep and maintenance of the restaurant
Ride the Ducks, LLC Baltimore, MD
Office Manager: 3/2003 – 11/2003
Ride the Ducks is a tourist attraction for visitors to the area to learn about Baltimore. Both public and private tours run daily on World War II DUKW vehicles on
land and in water
Office Manager: answering phones, tracking appointments, updating data, maintaining the office and managing several employees
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Sales Coordinator: calling clients, setting up future group tours, maintaining contact with clients up to and including the trip, keeping track of all financial
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aspects (payments for services)
Sales Monitor: keeping track of tickets, riders, drivers, and employees; upkeep of the ticket booth, entering all related data into the system on a daily
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basis
Maryland Institute College of Art (MICA) Baltimore, MD
Resident Assistant/Service Clerk: 8/2000 – 6/2002
2000 – 2002: while a student, working in the college bookstore as a clerk: taking inventory, restocking, handling customer service and satisfaction,
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making sales and maintaining knowledge of products
2001 – 2002: Resident Housing Office beginning the summer before my residency, working as a general office assistant performing receptionist and
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clerical duties, accessing confidential personal files of students to properly place them in housing assignments. Later, as a Resident Assistant (RA),
building a community with 30 residents; becoming their friend, mentor, disciplinarian and a general resource, all while working with the other RA’s to
organize events to bring all of the students together
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