Human Resources Customer Service

Scott Provens

Resume for Human Resources

**** ******** ****, ***********, **** 43081, Tel: 614-***-****

********@*****.***

Objective

To secure a career a Human Resource position with a growing company which

will enable me to utilize problem solving and communication skills in order

to enhance performance.

Skills and Competencies:

Communication Oral presentation Interpersonal

Leadership Problem solving MS PowerPoint

Analytical Organizational Documentation

Listening Mathematical Time-management

Education

B.S. in Human Resources, Franklin University. Columbus, Ohio GPA 3.5. On

Dean's list 2009. Graduated in May 2010.

Program of Study: Diversity, Labor Law, Training and Development, Staffing,

Compensation, Strategic HR, organizational development, Affirmative Action

and EEOC compliance.

Course work

. Posted new job descriptions and created new job evaluations in order

to recruit and compensate new positions.

. Formulated questionnaires and conducted interviews in order to recruit

new talent.

. Performed compensation analysis for new jobs through job descriptions

and evaluations.

. Created and conducted a presentation on the topic of variable pay and

compensation realignment.

. Wrote a thesis on how to improve employee relations in the work place,

utilizing mediation and Alternative Dispute Resolution as common ways

to improve relations.

. Obtain in-depth knowledge in EEOC, OSHA, Labor Law, along with

diversity, and there benefits when implemented correctly within a

company.

. Designed compensation and benefit programs for small businesses in

order to ultimately increase performance.

Career Chronology

Eastland Fairfield Career Center, Groveport, OH 9/08 - present

Substitute Teacher - Working as a substitute teacher at Eastland Fairfield

Career Center.

. Perform key roles as a substitute teacher, in the absence of staff

members, to help impart knowledge and to facilitate a learning

environment on behalf of students.

. Ensure students and peers adhere to OSHA Guidelines and policies set out

by the principle and guidance counselors.

JPMorgan Chase, Westerville, OH 6/05 - 10/07

Local Engineer I - Worked as a help desk analyst in order to help restore

hardware and software problems in a timely manner. Also, I helped install

software, for instance, Lotus Notes and MS Outlook for desktop users.

? Researched and documented network issues in order to resolve complex

network issues.

Pomeroy Consultant 4/05-

11/05

Local Engineer I - Maintained and improved network efficiency for students

and guidance counselors. Also, came up with new ideas to improve network

efficiency by utilizing the latest hardware and software technology.

. Performed network support for large enterprise customers in order to help

staff members to log on the network system.

WorldCom (Verizon Business), Hilliard, OH

10/95 - 11/03

Technical Customer Service Rep. - Managed a network system. Provided

hardware and software support for large-scale clients globally along with

implemented solutions for network expansions.

? Documented and updated network security information inside an Excel

Spreadsheet in order to enhance network integrity and privacy.

? Researched new ways to improve network efficiency by calling vendors

and performing performance analysis on network systems.

Summary

I have spent 4 years studying Human Resources to increase my knowledge and

readiness to enter this field. With my solid background and philosophy in

human resources, I believe I can assist an organization with issues

regarding, but not limited to retention, employee relations and benefits.

I am enthusiastic about this chosen field; therefore, I look forward to

your call. For a detailed discussion, please contact me at 614-***-****.

Referrals: available upon requests.

Contact this candidate