Customer Service Sales

Latoinne Lawrence

*** ****** ***** ********* ** 302**-***-*** 5270 ********@*****.***

A dedicated business professional with a versatile administrative support skill set developed through experience as

a, receptionist customer service representative and office clerk.

Excels in resolving challenges with innovative solutions and foresaw improvements proven to increase efficiency.

Key Skills

Teambuilding & Supervision Spreadsheet & Database Creation Photoshop CSE

Staff Development & Training Accounts Receivable Advanced skills in MS Office

Policies & Procedures Manuals Meeting & Event Planning Suite

Data Entry

Experience

Piedmont National Corporation Atlanta, GA 2008 2010

Receptionist

A receptionist who is the first point of contact for the company. Exudes professionalism and confidence to clients

and employees. Results:

Promptly answers phone calls, takes messages and transfers calls to the desired employee.

Operates the “Pitney Bowes” mailing machine for all postage, handles incoming mail and is in charge of handling

FedEx packages.

Provides assistance for the office manager when ordering office supplies.

Assists the credit department with credit applications and credit references.

Updates company phone directory, overseas conference rooms and complies spreadsheets and proofreads

documents.

Greets clients, signs them in and provides them with ID badges.

John Casablanancas Modeling and Career Center Atlanta, GA 2007 2007

Front Office Clerk/Receptionist

Front desk receptionist that welcomed clients with a prompt greeting and reported to concerns and conflicts.

Assisted in hiring talent for the company and managing classes during the week. Results:

Kept track of student’s information that consisted of: How many classes they passed, payments, casting calls and

booked jobs. Reported this information to the corporate office to keep them informed.

Onsite supervisor every Sunday, handled all the office duties.

Responsible for recruiting new clients and increasing company profits.

Express Morrow, GA 2004 2006

Sales Associate

Sales associate who demonstrated superior customer service. Having an extensive knowledge about the “Express”

brand, I maintained strong customer rapport and trust that always closed a sale and kept customers returning to the

store. Results:

Reached and exceeded sales goals.

Kept a balanced register and deposited the monies at a local bank’s deposit box.

Maintained a high CPU (Cost per Unit) with customers I assisted in the store.

In charge of updating the front window displays.

Hollywood Shot Photography Studio Morrow, GA 2001 2003

Customer Service Rep. /Photography Assistant

A customer service associate/assistant who delivered high energy in a fast paced environment. Assisted in photo

shoots and edited pictures using Photoshop. Results:

Sold picture packages to customers and assisted with photo shoots.

Operated the photo printing machine to produce copies and enlargements and used Photoshop for editing pictures.

Trained new employees on the printing machines, customer service etiquette and producing quality pictures.

Education

Morrow High School, Morrow GA 2001

College Prep.

Georgia Perimeter College

Still Attending for Associates of the Arts Degree

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