Customer Service Representative

Toya High

** *. ** ****** *****: 347-***-****

Brooklyn NY 112073 ***********@*****.***

. .

Objective: To obtain a job to utilize my skills.

Education: Medgar Evers College / CUNY

Expected to graduate with B.A in Social Work June, 2011

2/2004- 1/2005 Laurel Business Institute, PA

Major: Medical Insurance Management

Credits Obtained: 21

Experience:

08/2009 – 04/2010 Customer Service Representative, Kings Teleservice 311 Project

3 Placed orders for customers of the Nicotine Patch and Gum Program

4 Consulted with clients about account information and benefits of the program

07/2008 – 10/2008 Customer service Representative, Telecommunications

5 Placed orders for customers of SPX.

6 Offered solutions to problems with the objective of retaining customer’s

business.

7 Handled transactions in connection with the activation of new customers

account.

02/2007 – 07/2008 Child Care Assistant / Secretary, Private Industry Council

8 Supported children’s emotional and social development.

9 Disciplined children and made recommendations for behavior modification.

10 Observed and monitored children’s play activities.

11 Read to children and taught them simple painting, drawing handcrafts and

songs.

12 Organized and participated in recreational activities and games.

13 Prepared documents using word processing and spreadsheets.

01/2006 – 05/2006 Customer Service Representative, Call-Tech

14 Solicited the sales of services for Airline, Hotel and Car Rental reservations.

15 Resolved customer service billing complaints, by performing activities such as

exchanging merchandise, refunding money and adjusting bills.

16 Determined charges for services requested.

17 Collected deposits or payments and made arrangements for billing.

02/ 2005 – 08/2005 Customer service Representative, Tele-Tech

18 Conferred with customers in order to provide information about products and

services.

19 Kept records of customer’s interactions and transactions.

20 Recorded details of inquiries, complaints and comments as well as action s

taken.

09/2001 – 12/2003 Sales Representative, Commonwealth Marketing Group

21 Informed customers about products, prices availability, products use and credit

terms.

22 Recommended products to customers based on customers needs and interest.

23 Estimated and quoted prices, credit or contract terms, warranties and delivery

date.

Skills: Extensive computer proficiency with Microsoft Word, Excel, Access and Internet

Explorer.

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