Customer Service Human Resources

Jonathan H. Ridley

** ****** ***** **** ****: 973-***-****

West Orange, N.J. 07052 Cell: 973-***-****

Fax: 973-***-****

E-mail: ********@*********.***

Career Objective To secure a challenging, upwardly mobile Human Resource based position where my

experience and knowledge in the areas of recruitment, employee development and succession

planning can be effectively utilized and can contribute to the organization’s bottom line.

A Human Resource professional with fifteen years of corporate experience possessing highly

Summary of developed project management ability. A creative customer service provider with superior

Qualifications interpersonal skills and the ability to effectively communicate at all organizational levels. A detail

oriented problem solver and initiative taker with a strong ability to multi-task.

Professional Recruiting

Summary of Recruited the best talent in administrative, management, sales, and technical positions resulting

Accomplishments in several placements in the commercial and federal markets and education, banking, financial,

insurance, retail and telecommunications industries. Instrumental in the staffing of Special

Military projects that were a result of the September 11 th disaster.

Developed and maintained relationships with employment and diversity web sites, staffing firms,

external resource companies.

Advised line managers in succession planning for replacement of promoted or displaced

employees.

Account Representative for business partnership with Goodrich & Sherwood Associates, Inc. for

competitive and market hire searches and managed business partnership with Borg Warner

Protective Services for employee background searches.

Campus Recruiting

Developed recruitment strategies and maintained corporate relationships with colleges, universities

and other vocational institutions to attract undergraduate and Master’s degree level candidates.

Instrumental in the conscription and placement of 42 graduate and undergraduate level students

for summer internships.

Managed recruiting relationship between AT&T Consumer & Small Business Organization and

Columbia and N.Y.U. Stern Schools of Business.

Represented AT&T Consumer & Small Business & Local Services Organizations at scheduled

career and job fairs.

Directed process for candidate brokering of full time & summer intern candidates.

Project Management

Managed Career Development program for external hires.

Developed and delivered “On Boarding” process training to line managers

Coordinated the Local Services Division 1996 Diversity Training Initiative.

Presented, implemented and managed the AT&T College Degree Opportunity Program.

Organized and implemented AT&T Summer Internship Program.

Directed the development, setup and administration of the Local Services Division

Employee/Recruiting Database.

Developed process for sourcing, recruiting, placement, exiting and evaluation of summer intern

and co-op student programs.

Training and Development

Facilitated Interview Skills workshops to Leadership and Team Member level employees.

Developed curriculum module in “Diversity Awareness” for Management Training Program.

Fostered and trained in the concepts, practices and procedures of Diversity in the Workplace to

management and occupational employees. Facilitated Level 1 Diversity Training Workshops

“Recognizing and Understanding Differences”

Counseled employees in designing development plans for career pathing.

Employment History Toys “R” Us (Contract)

March 2007 – May 2008

Corporate Recruiter

HSBC (Contract)

October 2006 – December 2006

Recruiter

Whole Foods Market

June 2006 – October 2006

Sr. Recruiter/Employment Manager

PNC Bank (Contract)

June 2005 – June 2006

Sales Professional Recruiter

Hewitt/Exult Recruiting Solutions (supporting) Prudential (Contract)

May 2004 – April 2005

Senior Recruitment Specialist

NorVergence, Inc.

December 2002 – April 2004

Management Recruiter

Acuent Inc (Contract)

August 2001 – November 2002

Corporate Recruiter

Chubb Computer Services

May 2000 – June 2001

CCS Human Resources - Recruiter

AT&T 1990 – 1999

March 1997 – November 1999

AT&T Business Markets Division – Contract Administration Management

Quality Control Manager

September 1995 – March 1997

AT&T Consumer and Small Business/Local Services Division Human Resources Group

HR Specialist

November 1990 – September 1995

Held various management training and developmental positions specializing in Project and

Process Management, Customer Service and Diversity.

Applicant Tracking - Employ/Deploy, PeopleSoft, Resumix, Vurv, Taleo

Application/Systems

Office Applications – MS Office Suite, MS Project, Outlook, MS Access

Experience

Co-President Hazel Avenue School Parent Teachers Association

Volunteer experience Vice-President – Valley Community & Civic Organization

Member – West Orange Public Relations Commission

Liaison - West Orange Board Of Education

Staffing/Program Consultant for the West Orange School District Diversity Initiative

University of Phoenix Online

Education Business Management (In progress)

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