Office Manager
Resume:
Del B. Hawkins
********@*****.***
OBJECTIVE:
Currently seeking an entry level opportunity within the recruiting or
staffing industry. I am open to IT, Account & Finances or general
recruiting roles within the Dallas/Ft. Worth area. Though my background is
Accounting and Finance based, I am open to any opportunity that will allow
me to get into the staffing industry and will foster my desire to learn, as
well as utilize my educational background and continuation.
SUMMARY:
Young professional with over 4 years of corporate experience within the
financial industry, coupled with over 2 years of management and recruiting
experience, staffing warehouse and office employees, with strong
communication, presentation and interviewing skills.
EDUCATION:
University of North Texas 2003
Bachelor of Arts
PROFESSIONAL SKILLS:
Management -
. Experience in team building and facilitating motivational meetings
. Developing of budgets, office policies, and procedures insuring office
efficiency
. Implementation of goal setting, tracking, and result analysis
Recruiting -
. Creation of job posts via external sites and classified ads
. Experience with resume reviews, selection process, and initial
interview techniques
. Developing of relationships with local temp and job placement agencies
to insure selection of quality candidates
Client and Customer Relations -
. Highly experienced in reviewing and complying with state and federal
law regarding client and customer interaction and transactions
. Skilled in question and answer techniques regarding sales process as
well as customer interactions
. Knowledgeable in securing sensitive documents and client information
EMPLOYMENT HISTORY:
JP Morgan Chase Home finance 08/09 - Present
Loss Mitigation Solicitor
The primary responsibility of the Loss Mitigation Solicitor is to contact
borrowers that are in foreclosure to educate them on options available to
resolve their delinquency. Some daily duties include, but are not limited
to:
. To obtain information sufficient to review special servicing options,
and to make proper recommendations
. Initiate contact with customers who have defaulted on their mortgages
. Respond to customer inquiries regarding mortgage defaults and loss
mitigation options.
. Evaluate the customer's financial ability, reason for default, and
ability to make payment.
. Recommend and initiate loss mitigation options that are appropriate to
the situation.
Fidelity Investment 10/08 - 08/09
Client Advisor
Within the 401K service teams, this role is responsible for communicating
with customers and meeting their needs thru first call problem resolution,
processing their requests, and providing information about financial
products and services to help them maximize their plans for retirement.
Some daily duties include, but are not limited to:
. Educate customers on ways to maximize their 401K plan by identifying,
responding and assessing their needs
. Process account inquiries, historical transaction information, & check
replacement
. Communicate contribution, loan processing and withdrawal guidelines
. Administer 401(k) distribution payouts
. Utilize a Microsoft Windows based workstation to identify customer
information
. Participate in an industry-leading, comprehensive company sponsored
training program that will provide you with valuable resources, tools
and education. The unique eight week program incorporates class room
style teaching, on the job training, and one-on-one coaching to build
an exceptional base of core skills and knowledge.
Haveli Designs Inc. 12/06 - 12/09
Office Manager
The Office Manager reports to the Senior Administrative Officer and is
responsible for providing office management services to the First Nations
Office. This includes maintaining office services and efficiency,
supervising office staff and maintaining office records.
. Design and implement office policies
. Establish standards and procedures
. Organize office operations and procedures
. Supervise office staff
. Monitor and record long distance phone calls
. Prepare time sheets
. Control correspondences
. Review and approve supply requisitions
. Liaise with other agencies, organizations and groups
. Update organizational memberships
. Maintain office equipment
. Maintaining office budget
. Instructing and managing warehouse and office staff
. Staffing, interviewing and hiring new employees
Affirmative Action / EEO Regulations, Employee Orientation, Employee
Relations & Mediation, HR Program Development, Labor Relations, Performance
Development, Personnel Training, Pre-employment Screening, Recruitment
Programs, Staffing/Scheduling Requirements, State & Federal Rules and
Regulations, Training/Orientation, ACCOUNTING, Account Management,
Accounts Receivable, Accounting Software (Lotus 1-2-3, QuickBooks Pro),
Accounts Payable, Benefits Administration, Collections, Departmental
Budgeting, Line-item Accounting, Profit & Loss Reports, Job Boards,
interviewing, Applicant Tracking Systems, Recruiting, Staffing
Contact this candidate