Customer Service Administrative Assistant
Resume:
Trina McNair
*** ******* ****, ** ***** • (***) 601-***-****• 601-***-**** *************@*****.***
Seeking a career bringing the following positive experiences, skills and attributes:
• • • •
Creating a pleasant and positive attitude in my workspace and among my fellow colleagues.
Handling each transaction fast, accurately and professionally. Demonstrate customer service
skills by handling each concern efficiently and effectively. Always loyal and supportive of the
company in which I am employed. Proficient with:
Microsoft Office Suites, personal computer, copy machine, type writer, transcriber and other
office equipment.
Education
1979-1983 Wingfield High School Jackson, MS
Diploma
1983-1984 Hinds Community College Jackson, MS
Professional Experience
King Edward-Hilton Hotel Jackson, MS
Front Desk Clerk
08/2009 – Present
Answer multi-phones lines and assist with reservations and registrations, Check guests in and out
providing information and additional services as needed, Issues keys and safe deposit boxes and processes
payments, Works to ensure guest satisfaction and assists as needed to ensure maximum inventory is
available.
City of Jackson
Mayor’s Office Administrative Secretary, Jackson, MS
07/2007 – 08/2009
• Screen documents and calls and visitors and requests for the Mayor.
• Interpret city policies and rules and regulations in response to inquiries and complaints;
refer as appropriate.
• Schedule and manage travel itineraries, reservations, dinners, banquets, meetings, ground
breaking and dedication ceremonies.
• Keep track of inventory.
• Responsible for payroll in the Mayor’s Office as well as paperwork for new employees.
• Assist the Executive Coordinator with events for the Mayor
• Perform other impromptu duties as needed.
• Request for payments for travel and hotels fee’s etc
• Liaison between the citizens and Dept Heads
City of Jackson
Mayor’s Office Receptionist and Secretary Jackson, MS
03/2006 – 07/2007
• Screen and direct calls and visitors as appropriate, answer questions.
• Prepare materials and correspondence for distribution.
• Log and forward all messages to inter-office staff timely and efficiently.
• Date stamp and sort all incoming mail and correspondence.
Mississippi Department of Human Services Jackson, MS
Payroll Administrative Assistant
10/2005 – 02/2006
• Typed letters and memos from draft correspondence for mailing or internal distribution.
• Utilized various software programs Microsoft Word and Word Perfect and Excel to
compile charts and bulletins and reports and schedules and et cetera.
• Created files for new clients using agency coding, as needed.
• Filed various correspondence in systematic filing system based on file name and agency
and category.
• Performed other duties, as required.
Mississippi Department of Human Services
Switchboard Operator Jackson, MS
09/2005 – 10/2005
• Routed incoming calls to appropriate department or employee.
• Greeted visitors.
• Filed various correspondences, as needed.
• Performed other duties, as required.
Mississippi Department of Human Services
Receptionist Jackson, MS
08/2005 – 09/2005
• Routed all incoming calls to appropriate department or employee.
• Greeted visitors.
• Keyed in new employee information.
• Keyed in payroll information and changed payroll status.
• Performed other duties, as required.
Galloway Elementary School
Office Assistant Jackson, MS
08/2002 – 08/2005
• Answered the telephone and routed all incoming calls to the appropriate employee.
• Scheduled computer classes for students and developed a daily work plan for the office
manager.
• Maintained strong communication skills with staff members.
• Update the policies and procedures manual, as needed.
• Ordered supplies, as needed.
Professional and Civic Affiliations
• Order of the Eastern Star (O.E.S.): Electra Grand Chapter State of Mississippi and all of
its affiliated bodies; Worthy Matron of Westside Chapter #137 O.E.S.
• Member of St. Luther M.B. Church, Jackson, MS
References
Grand Master, Darryl Harris, 4614 Valley Bally Shannon,
Union City Atlanta, GA
404. 578.5966
Grand Master Kenneth Paige, 1048 Peyton Ave
Jackson, Ms
Ms .Kristi Moore
205 Linwood Dr. Byram Ms
39212
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