Sales Manager

Randy Henderson

**** ***** ***** **** ? Spokane Valley, Washington 99206

Cell: 509-***-**** ? Email: ************@*******.***

Sales/Management Professional

Sales Manager/Owner & Operator/Business Development Leader

Professional Profile

A multifaceted, profit-oriented, and solutions-focused Sales Executive with

an impressive 20+ year career demonstrating visionary leadership,

expertise, and outstanding performance in business start-up and sales

management of multi-site operations. Forward-thinking leader, enterprising

problem-solver, and strategic planner with tactical vision and keen bottom-

line focus. Recognized for consistent success in developing processes,

increasing revenues, and enhancing profit performance. Effective and

decisive motivator, mentor, trainer, and team-builder with "hands-on"

management style and a proven reputation in increasing organizational

efficiency. Strong qualifications in personnel development and relationship

management. Superior interpersonal, communication, and negotiation skills.

Core Competencies

New Business Development Personnel Management Revenue

Enhancement/Growth

Strategic & Market Brand Development Profit Attainment

Planning

Key Account Acquisition Networking/Prospecting Client

Relations/Retention

Budgeting/Cost Controls Contract/Price Negotiation Team Training/Coaching

Professional Experience

Greater American Construction Spokane, WA

May 2006 - Jun. 2009

Sales Manager/Representative

Responsible for residential and commercial window and siding sales;

maintained stringent sales quotas for designated priority accounts;

optimized revenue and ROI. Actively prospected new clients and initiated

relationships through cold calling, foot canvassing, referrals, and

networking. Identified and acquired new business opportunities; developed

relationships and presented products. Established, enhanced, and maintained

key client accounts. Provided exceptional service to patrons and ensured

customer satisfaction; handled customer concerns during as well as follow

up after each sale.

Results/Accomplishments:

Consistently met and exceeded sales quotas every month of employment.

. Awarded opportunity to sell additional products based on performance

and sales success.

. Developed loyal customer base and referral network.

. Strengthened customer acquisitions/relations/retention.

Foto Factory Spokane, WA

May 1984 - Jul. 2005

Owner/President

Led, organized, directed and controlled all sales initiatives in territory.

Responsible for forecasting, budgeting, reporting, and expense control.

Directed overall profit and loss; developed cost center objectives and

goals; reviewed monthly P&L. Created and executed a successful marketing

campaign; corporate business and strategy planning, customer retention and

referral development plans, and staff incentive, training, and development

programs. Cultivated and led a long-term staff of twenty two (22)

employees; initiated recruitment of new staff, and developed and

implemented sales training. Acquired and maintained key accounts.

Creatively managed accounting activities to include accounts payable,

accounts receivable, payroll, and yearly budgets to remain profitable

during challenging economic environment. Successfully facilitated

production systems to manage the fast paced daily demands of hundreds of

customer contacts. Maintained and repaired sophisticated electronic

equipment; conducted troubleshooting on electrical, mechanical, electro-

mechanical, electronic and chemical processes. Handled the preservation and

upkeep of retail locations including plumbing, carpentry, painting, HVAC,

and electrical maintenance/repair.

Results/Accomplishments:

. Successfully launched and grew a single photo finishing lab into a

million dollar+ business with six (6) stores; added a location every

two (2) years beginning with year four (4).

. Demonstrated track record of increasing revenues each year; grew

business from $0 to $1.2M.

. Recognized as the top-performing photo finishing conglomerate city-

wide.

Randy Henderson Resume

Page Two

Education

DeVry Institute of Technology, Phoenix, Arizona

Electronics Technician Degree

Affiliations/Volunteerism

Member, Aurora Northwest Rotary Club

Past President, Treasurer, and Board Member, Aurora Northwest Rotary Club

Member, Masonic Lodge Orchard 200

Member, Shriner's Group

Advisory Board Member, Spokesman Review

References Furnished Upon Request

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