Customer Service Manager

Michael Kirchhoff

**** **** ******, ******** **, 62249

618-***-**** home

618-***-**** cell

******@*******.***

Objective

To obtain a challenging position with a team-oriented organization that

will utilize my experience and work ethic in achieving strategic goals. My

attention to detail and self-motivation are enhanced with communication,

teamwork and interpersonal skills.

Experience

Highland Supply Corporation - Highland, IL 2008 - 2009

Shipping/Warehouse Manager

. Supervised staff of six whose duties included receiving, stock picking

and shipment to customers with high regard for safety and customer

satisfaction.

. Ensured accurate inventories and paperwork as raw materials and

finished goods moved between vendors, manufacturing, storage racks and

customer shipments.

. Effective scheduling of freight carriers throughout the day.

. Provided effective communication with customer service and human

resources.

Best/Artex International - Highland, IL 1979 - 2008

Manufacturing Manager

. Compile and maintain data for corporate costing and technical

specifications. Communicate results via presentation, mainframe and

personal computer.

. Improved production scheduling, inventory and quality control at the

department and plant levels.

. Key player in continuous process improvement programs using team-

building techniques.

. Recognized for deadline integrity and customer satisfaction.

. Maintained proficiency with multiple systems and personal computer

applications as technology evolved. (AS400, SAP, Word, Excel, Quattro

Pro, Outlook, Lotus Notes, Proprietary software)

. Integral in the consolidation of distribution centers after an

acquisition.

. Built favorable customer relationships through value-added services

and technical expertise.

Education

Southwestern Illinois College Belleville, Illinois

Highland High School Highland, Illinois

References available upon request

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