Customer Service Manager

SHARON E. PARAY

*** ****** ***** ( Cibolo, TX *8108 ( 415-***-**** (

******.*****@*****.***

Highly motivated and dedicated Human Resource professional with a

proven track record of

conflict resolution, managerial abilities and communication skills.

skills: Managerial Experience

Computer Proficient: Microsoft Word, Excel and PowerPoint

Experience managing an office and implementing document control

experience: Shift Supervisor/Training Specialist, July 2007-Present

Starbucks Corporation, San Francisco, CA

. Manage daily operations of the store by tracking inventory,

delegating tasks, and reconciling receipts

. Train new hires and manage 30 employees to properly follow and

perform store procedures

. Resolve customer service issues

. Monitor supply and equipment inventory levels to improve

overall store productivity

. Partner of the month (Oct 07, Feb 08, May 08, Mar 09)

High School Ethnic Studies Teacher, January 2008 - June 2010

Pin@y Educational Partnership, San Francisco, CA

. Curriculum and lesson planning for Balboa High, Burton High

and CCSF

. Assisted in grant writing for program funding

. Assisted in fundraising events including the Little Manila and

Manilatown Heritage Foundations

. Participated in conference setup committees including

logistics, fundraising and food

. Presented at educational conferences (AAAS, AERA, KAPWA)

covering food curriculum in schools, Filipino & Filipino-

American food history and public health in the API community

Assistant Store Manager, August 2004 - July 2007

Shift Supervisor, Sept 2002 - August 2004

Starbucks Corporation, San Francisco CA

. Assisted Store Manager in all day-to-day operations for 30

partners while overseeing daily bank deposits and purchase

orders

. Collaborated with teams to analyze monthly figures and

formulated action plans that resulted in consistently

exceeding revenue and profitability goals

. Implemented store improvement initiatives: Quick Reference

Binder, Coffee Passport Poster

Assistant Operations Manager, August 2001 - June 2002

Front End Manager January 2001-August 2001

CompUSA, Austin TX / San Francisco, CA

. Oversaw daily store operations for a 40 person sales and

customer service department

. Managed daily customer concerns and store operations including

merchandising and loss prevention

. Presented a system for office and document management to

corporate executives at headquarters

. Ranked 2nd in Regional Operations Audit - 92%

. Received Manager of the Month award (May '01); Employee of the

Month award (Dec '01, Jan '02)

. Achieved Most Improved Department in Regional Operations Audit

(34% to 94%)

Education San Francisco State University

June 2009

Bachelor of Science: Business Administration-

Management

Minor: Asian American Studies

Relevant Organization Behavior, Human Resources Management, Managing

Diversity in the Workplace,

Coursework Business Policy and Strategic Management, Operations

Management, International Business and

Multicultural Relations, Emerging Issues in Management, Strategic

Organization Design and Change,

Business Communication

School Management Organization for Business Students (MOBS), Pilipino

American Collegiate Endeavor

groups (PACE), Pin@y Educational Partnership (PEP),

League of Filipino Students (LFS), Asian Student

Union (ASU), Students for Asian American Studies (SAAS)

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