Customer Service Representative
Resume:
Eric Domingo
Phoenix, AZ *****
*************@*****.***
OBJECTIVE
To become fully engaged within an organization that provides a challenging,
competitive, and rewarding environment to which I can add value and move
the business forward.
EXPERIENCE
Help Desk/Desktop Support
January 2010 - August 2010
Petsmart Inc., Phoenix, AZ
. Experience troubleshooting and maintaining PC and desktop
applications.
. Implemented new software and upgraded existing software on 17 Novell
Netware servers and on individual workstations.
. Automated the installation of software to 1200 end-user PCs via DOS
batch files, Symantec Basic scripting, and Novell Application
Launcher.
. Responded quickly, receive calls and give solution that problem.
Data Entry/Help Desk/Desktop Support July
2008 - May 2009
American Traffic Solutions, Scottsdale, AZ
. Worked with developers, trainers, and management to launch the
Violation Management Systems (VMS) project.
. Strong technical support background, with experience maintaining and
repairing productivity software and hardware.
. Diagnosing and setting up email, Microsoft Office, Windows, Printers,
Servers, Networks.
. Data entered over 250 documents a day, and corrected errors on batches
when they moved to batch review for 5 - 15 data entry workers.
Tech Support/Merchant Teller August 2007 - July
2008
Bank of America, Scottsdale, AZ
. Assisted in troubleshooting user problems relating to Operating System
issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP
configuration, upgrades, MS Office products and Internet connectivity.
. Performed upgrades, installation of software and drivers and essential
desktop troubleshooting.
. Installed logical printers on a print server and preparing print
server to host clients. Troubleshooting hardware peripherals like
printers modem etc.
. Customer service representative duties included accepting credit card
and loan applications, cross-selling and consultative sales of
financial products, and keeping up to date on banking services and
products.
Customer Service Representative
April 2005 - August 2007
Dove Valley Ranch Golf Club, Cave Creek, AZ
. Communicated with customers daily.
. Provided superior customer service and quality of work while
demonstrating attention to detail. Flexibility and innovation in
resolving problems.
EDUCATION
University of Phoenix, Phoenix, AZ (Current)
IT/Software Engineering
COMPUTER SKILLS
. Mac OS
. Helpdesk/POS Experience
. Windows XP, 2000, 98, 95, NT Microsoft Office LAN/WAN
. Active Directory
. Network protocols and equipment.
. Customer service in technical field.
. Printers (Networks, Laser, Desktop)
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