Engineer Project

Barbara G Thompson

Plano, TX ***** 214-***-****

********.*****@*****.***

OBJECTIVE

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Detail oriented and motivated engineer with several successful years

experience in telecommunications industry seeking permanent full time

employment with technologically based company.

EXPERIENCE

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Communications

. Provided timely feedback to customer requests for e-document postings

and site requests.

. Authored documentation for internal web-based document check-out

application.

. Authored process workflow document, outlining steps followed and

applications/systems used.

Technical

. Provided customer support for various PC applications, LAN printer

access, and password resets.

. Collected inventory details for LAN server hardware and software.

. Initiated and completed asset disposal requests for equipment taken

out of service.

. Performed ad hoc reporting using SQL to provide reports and/or

statistics.

. Coordinated vendor training for evaluation project and arranged all

aspects of setup.

Leadership

. Liaison to IT for engineering, tracked business requirements, provided

status of IT projects.

. Led evaluation and testing of new product during 60 day evaluation

period.

. Assigned as primary Point of Contact for Engineering for migration

project.

Research/Analysis

. Performed extensive site research and comparisons related to CLLI code

assignments and address validation.

. Integrated schedules from vendor and internal testing lab to create

comprehensive projected timeline to coordinate user acceptance testing

needed.

EMPLOYMENT HISTORY

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Senior Engineer (1996-2009) Verizon Business/MCI

Worldcom

EDUCATION & TRAINING

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Associate Applied Science Electronic Data Processing Coastal

Carolina Community College

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