Customer Service Medical Billing
Resume:
Kelly M. Brown
O'Fallon, Missouri 63368
***.*******@*****.***
Objective: Computer proficient and experienced clerk with problem solving
skills. Frequently recognized for excellent organizational, multi-tasking,
and customer service skills with over 18 years experience.
Summary of Skills and Qualifications
Bartending Administration Leading
Training Analyzing Developing
Marketing Communication Customer Service
Team-player Results Oriented Program Development
Self-starter Detailed-minded Organization
Representation of Accomplishment
. Effectively resolve customer issues to achieve highest possible level
of mutual satisfaction and customer retention.
. Data entry utilizing multiple systems simultaneously.
. Consistently promoted to positions of greater responsibility as a
result of quality performance.
. Recipient of numerous awards for productivity.
. Responsible for receiving instruction in and maintaining knowledge of
policies, laws, regulations and statutes.
. Made financial decisions to protect revenues and adjusted customer
accounts as considered appropriate.
. Extensive experience in meeting strict high standards of performance
and conduct, consistently meeting and exceeding quotas and goals.
. Frequently called upon to train employees to ensure efficiency and
productivity.
. Work productively in high pressure situations, consistently meeting
assignment deadlines.
Employment Experience
OT Hills/St. Charles Lanes St. Charles, MO 2005-ongoing
Bartender/Front Desk
Verizon Communications Wentzville, MO 2000-2009
Customer Service Representative
Missouri Department of Revenue St. Louis, MO 1993-2000
Revenue Licensing Technician
Revenue Licensing Clerk
Education
Medical Billing and Coding
Sanford Brown St. Peters, MO
Information Technology
University of Phoenix Online O'Fallon, MO
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