Customer Service Sales Representative

RESUME OF QUALIFICATIONS

Susan Svoboda Cell: 660-***-****

**** ********* **.

E-mail: ablikn@r.postjobfree.com

Warrensburg, Mo 64093

PROFESSIONAL PROFILE:

. Highly motivated, detail oriented professional with 20 plus

years of sales

And servicing experience

. Excellent communicator possessing strong organization,

presentation,

Relationship building and closing abilities

. Effectively coordinated inventory control management,

merchandising,

Advertising, and product distribution

. Demonstrates planning skills with the ability to identify,

analyze and solve

problems

. Strong commitment to quality, customer service, integrity and

work ethic

. Successfully established and enhanced five state territory

SALES EXPERIENCE:

Orepac Building Products 2401 E. Philadephia, Ontario Ca.

Senior Account Manager 2004-present

. Traveled the Greater LA area and Northern Ca calling

on Lumber yards and Sash and Door accounts.

. Sold a variety of Millwork, including Doors, Moldings

and Decking

. Managed program accounts, primarily Stock Lumber and

Hayward Lumber. Orepac is preferred vendor on

products to those accounts. Moldings and doors for

Stock and Timbertech for Hayward.

. Managed molding program for Stock, managed inventory

and purchased for their stock.

. Responsible for flow of information on product and

pricing.

. Responsible for resolving customer problems, delivery

errors, manufacturing issues concerning product.

. Successfully converted 6 lumber yards from stocking

Trex to stocking Timbertech and Tigerclaw deck

fastners.

Masonite Corporation North Plate, Nebraska

Territory Sales Representative 1995-2004

. Responsible for establishing and servicing new and

existing accounts in the Missouri and Iowa territory

. Provided clients with prospects and information and

product knowledge to change purchasing habits

. Creatively built relationships with clients/prospects

to gain access and increase credibility

. Managed territory with detailed rotation schedule to

maximize efficiency in field

. Effectively communicated with colleagues to

facilitate teamwork

. Dedicated to increasing experience and product

knowledge in order to maximize market share

. Proudly adhered to company policy and ethical

standards

. Successfully sold all product lines including wood

doors, steel and fiberglass line, and decorative

glass line

Commercial Sales Representative 1987-1995

. One of two sales representatives selected to develop

new National Home Center Division

. Negotiated contracts and served as liaison between

retail stores and suppliers

. Responsible for servicing all Home Depot and Lowe's

retail stores in a five state area

. Preformed store visits to maintain adequate shelf

space, set-up advertising and ensure quality customer

service

. Prepared new product presentations to increase sales

and revenues

. Inspected defective material and handled disposal of

the product

. Analyzed product movement and maintained product

inventory

Customer Service Representative 1985-1987

. Fielded questions concerning quality of products

and quoted material

. Electronically entered and organized orders for

shipping

. Responsible for customer service duties in the

Texas and Oklahoma territory

. Maintained production schedule and pool trucks

for shipping in my territory

Education: 2 years college at North Texas State University

References: available on request

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