Support Service

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NAME: Diego R Ramos

CONTACT: 706-***-**** **********@***.***

EXPERTISE PROFILE:

Microsoft System Administration Configuration and Support.

RedHat Enterprise Linux Fedora systems support.

EDUCATION and PROFESSIONAL CERTIFICATION :

MCSA RGI Microsoft Education Center Norcross GA 2001

Computer Resource and Information Management

Belford University 2003

EXPERIENCE :

Computer Network System Support ICIS Columbus, Georgia. 2009 - present

RedHat Enterprise Linux Fedora systems support

Linux/ Apache/ MySQL/ PHP system configuration and support

Support for BASH shell scripting.

Support for Perl/ CPAN system module scripting and database access.

Perl 5.6.1/ CGI/ PHP web application program support.

Support for Java web apps / database access.

Support for IP forwarding/ routing system infrastructure.

Windows XP Pro/Vista/7 Client desktop configuration and support.

Network Technician B&S Computers Columbus, Georgia. 2005 - 2009.

Microsoft 2000/2003 server systems administration and support

Thin client and Terminal Services server support.

Support and service for HP Proliant server system Support and service

for Compaq Presario/Deskpro desktop computer.

Support for Dell PowerBlade servers.

Windows XP Pro/Vista/7 Client desktop configuration and support.

Altiris desktop Imaging/ SuperImaging support.

Network Technician Blue Network Atlanta Georgia. 2003 - 2005.

Support and service for Compaq Presario/Deskpro desktop computer.

Windows 2000 Pro/XP Pro Client desktop configuration service and

support.

Cisco Catalyst System 4500/3500 configuration and support.

Cisco Router System 2600/3700 configuration and support.

Cisco IOS 11.0/12.0 configuration ACL scripting and support.

Support for Netgear LinkSys WiFi 802.11a/g system

ADDITIONAL KNOWLEDGE BASE :

MS Exchange 2000 support Microsoft IIS 5/6 information server support

VPN /SSL / IPsec/L2TP/PPTP Digital Authentication / Certificate security

Perl 5.6.1/ CGI/ PHP web application program support.

Macromedia Dreamweaver /ColdFusion CFMX6.1 ODBC application server

support.

ASP.Net HTML 4 JavaScript support and development Support for external

peripheral systems CD/ Travan tape drive.

Support and service for scanners.

Support for HP JetDirect and printservers.

MS Office products /Lotus Smartsuite products configuration and support.

Access 2000 Excel MySQL SQL configuration and support.

OutLook and LotusNotes configuration and support.

Microsoft IE and Netscape Navigator configuration service and support.

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