Customer Service Administrative Assistant
Resume:
SHERELLA L. DILLARD
Miami, FL ***** Email: ***************@*****.***
Cell: 786-***-****
SUMMARY
Experienced Professional Administrative Assistant with extensive knowledge
and reputation of providing exceptional customer service within an
organization. Excellent verbal and written communication skills, great
multi-tasker and strong problem solver. Proficient with all Microsoft
applications.
Strengths include:
Self motivated with positive "Can Do" Results-Oriented
attitude Attention to detail
Internet research Structured and organized
Consistent, thorough and productive
PROFESSIONAL EXPERIENCE
MIAMI-DADE PUBLIC SCHOOLS, Miami, FL
1999-2008 Founded in 1885, Miami-Dade public
schools is the largest school district in Florida and the fourth largest in
the United States.
Administrative Security Specialist (2005-2008)
. Provided administrative support to various departments; answered
telephones, assisted staff and resolved a range of administrative
problems and inquiries.
. Analyzed and maintained security data records of employee
authorizations for senior management.
. Performed day-to-day administrative tasks such as maintained
information files, processed paperwork, and incoming correspondences.
. 2007 received outstanding customer service support award.
Computer Operator (2003-2005)
. Operated computer and peripheral equipment to process business,
scientific, engineering and other data according to operating
instructions.
. Monitored multiple computers, peripherals and networks to insure
accurate maintenance of data which was vital to the organization.
. Reported errors and equipment malfunctions to upper management.
Data Entry Specialist (1999-2003)
. Entered alphanumeric and symbolic data from source documents into
computer using data entry device.
. Researched and verified information entered to insure accuracy for
company reference and reporting.
EDUCATION
Pursuing Associates in Science, Miami-Dade College, Miami, FL
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