Engineer Software
Resume:
Mark Hendrickson
Salisbury, NC *8146
************@***.***
CAREER OBJECTIVE
To secure a challenging position of responsibility with a quality organization that will fully utilize education and skills in MATH/SCIENCE, and/or COMPUTER SCIENCE.
EDUCATION
SUNY Syracuse University Syracuse. New York Bachelor of Science /Computer Science. 5/90
SUNY Fredonia Fredonia. New York Studied ENVIRONMENTAL BIOLOGY while picking up requirements for E.S.F.
SUNY Jamestown Community College Jamestown. New York ASSOCIATE OF SCIENCE MATHEMATICS & SCIENCE. 5/85
COMPUTER KNOWLEDGE
Microsoft Certified System Engineer NT & 2000/ Electives: Designing a Microsoft Directory Services Infrastructure. Designing Security, for a Microsoft
Windows 2000 Network. and Implementing and Supporting _Microsoft Exchange Server 2003), A+ Certified Service Technician, and Network + Certified. I
have had numerous classes in managing Novel servers.sccm McKesson Star Navigator. Heat. MS Office97/2000/XP/2003/2007 (MOUS Trained). Sniffer Pro.
Pegasus Mail, CCMail, Sametime, Microsoft Messenger, Outlook_ Adobe Photoshop. MS Windows(3/11/95/98/NT/2000/XP/Vista, 7, 2003 server). MS
DOS, and numerous Business programs just to name a few. I have worked with Windows Active Directors in setting up Network policies and managing
users. I have worked/trained with Microsoft20Exchange 2000/2003 in managing email accounts using Peoplesoft, AIX System/commands, sendmail, Vim,
Putty. Citrix Trained and field experienced. SMS 2003 administrator. Windows 2000/2003 Server Administrator. Vmware Trained/Administrator Primary Dell
parts replacement tech. Experienced in a variety of medical software including 3M Coding software and Report2 Web. etc. Vbscript language. Blackberry
enterprise Administration. Iphone Admistration. Altiris application and image deployment.
WORK EXPERIENCE
B a n n e r h e a l t h S u n C i t y, A r i z o n a 10 / 2 0 0 7 p r e s e n t . P o s i t i o n : S y s t e m E n g i n e e r I I
D u t i e s : S ys t e m S u p p o r t i n a L a r g e C o r p o r a t e e n v i r o n m e n t s p a n n i n g 2 2 h o s p i t a l s f r o m A l a s k a t o A r i z o n a . U s e i n g A l t i r i s a n d S C C M
t o d e p l oy a p p l i c a t i o n s, a u d i t c o m p u t e r s, d e p l o y i m a g e s, p r i n t e r s, u p d a t e s, p a t c h e s a n d r e m o t e c o n t r o l . S u p p o r t a n d r e p a i r H P,
J uj it su, Z e br a, Dat a So u t h a nd i nt e r me c Pr in t er s, Sc a n n er s, A ll in on e, & Dig it a l S c a n n er s. Bl ac kb e r r y E nt er pr is e a dmi nis tr a ti o n,
I ph o n e a n d p al m s u pp or t i n a Exch an ge e nv i r o n m en t . V mwar e V DM ( vi r t u a l D es kt o p) s u pp or t a n d r ep a i r o n a c o r p de s k t o p
e n v i r o n m e n t . S u p p o r t a v a r i e t y o f M e d i c a l s o f t w a r e i n c l u i n g M S 4, s y n a p s e, O f f i c e 2 0 0 3 / 2 0 0 7, P r o j e c t 2 0 0 3 / 2 0 0 7, V i s i o 2 0 0 3 / 2 0 0 7,
O u t l o o k 2 0 0 3 / 2 0 0 7, C h a r t m a x, P ow e r o r d e r s, C i t r i x, O r a c l e, a n d M c a f e e e n t e r p r i s e . C r e a t i n g a n d u s e i n g v b s c r i p t s a n d s y s i n t e r n a l s
t oo ls t o a p ply p a tc he s a n d ap p li c a to n s to wor ks t a ti o ns .
L owe s C o r p o r a t e I n c . W i l k e s b o r o, N o r t h C a r o l i n a 10 / 2 0 0 5 – 10 / 2 0 0 7
Pos ition: Intel Engineer
Duties: Help support over 700 Intel Servers including installing a variety of software (upstream backup, Symantec Antivirus, etc.) Worked within an active directory to
change users passwords, restore/repair files, grant folder/files/shares rights on network (adding them to groups, etc), Repaired Network printers. Created images of servers
via Ghost and Acronis True Image. Tested/worked with Windows Vista and a variety of Linux Distros in an active directory (Suse, Mandriva, Fedora, Debbie, etc).
Deployed Microsoft Security/Critical patches to 700+ servers and 1200+ Workstations via Wsus and SMS 2003. Managed sharepoints. Used tools like Remote Desktop,
Terminal Services, SMS, SQL Administration, ILO, Metaframe, Dsview and Dameware to remote control Servers and workstations. Used a variety of tools (MS Admin
tools, sysinternals, wininternals ERD 2005, vbedit, AdminScript, etc.) to resolve Server issues. Peoplesoft, & Sendmail administrator.
O R S Y T H C O U N T Y – W i n s t o n S a l e m, N o r t h C a r o l i n a 2 / 2 0 0 3 – 10 / 2 0 0 5
F
Po s i t i o n : Microcomputer Support Specialist
Duties: Repair all aspects of microcomputers. Trouble shoots and installed a large variety of software including Microsoft/SQL. Worked in Windows NT/2000 and Novel
Networks. Perform HP Laser/DeskJet printer. scanner and other P.C. Accessories maintenance. Created software packages. Used Symantec Ghost 2003/Ghost 8/9 to create images
of Workstations/Servers. Used GFI Langaurd Network Security Scanner to push out updates and security patches. Also Used MS WSUS to deploy windows Updates. Used
Symantec System Center Console to deploy/manage Antivirus on client pcs. Very Familiar with PCAnywhere 11, windows xp/2003 and VNC remote Control Windows 2000/2003
Server, SMS 2003, Exchange 2003, and Vmware 5/6 Network Administrator.
R OWA N R E G I O N A L M E D I C A L C E N T E R Salisbury. North Carolina 4/98 11/2002
Position: Microcomputer Support Specialist
Duties: Customer 1'` award (October 2002) for a hospital of,500 + e mployees Repair all aspects of microcomputers/servers. Trouble shoots and installed a large variety
of software including Microsoft/SQL. Maintain Windows NT/2000 Servers and Novel Servers. Perform HP Laser/DeskJet printer. scanner and other P.C. Accessories
maintenance. Some cabling and Switch/Hub experience. Created/deployed RIS images for some 600 + pc deployment. Created software packages and pushed packages down
via Active Directory to Workstations. Used Symantec Ghost 2002 to create images of Workstations/Servers. Created backup s\ stem for Servers via tape drive. Raid and appropriate
software. Experienced in Windows XP/Server Administrator Tools and Net Server Administrator Tools Pack. When on call. Often dialed into Work from home to repair most
Software/hardware related issues.
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