Quality Assurance Management

CHUCK WITTIG

*****

Blakely Drive

Plainfield,

IL 60585

(815) 439-

9139

*******@*********.***

OBJECTIVE Solid experience in Production and Operations Management.

Strong

interpersonal skills and ability to interact

positively with all levels of

management. Proven skills in instructing and

motivating co-workers.

Committed to high work ethics and employee

safety.

.

Experience

2008-2010 Com ED. Chicago, IL - A northern IL electric utility company

Field Supervisor

. Responsible for supervising Field and Meter Services

department.

. Manage a staff of 20 field employees

. Implement daily and weekly work plan.

. Assist with classroom and field training.

. Coordinate work flow between departments.

Major Accomplishments

. Improved work related injury record of personnel from

prior year.

. Increased productivity by 15 percent over prior year.

2000-2008 Sealy, Inc. Batavia, IL - A mattress and bedding company

Production Supervisor

. Responsible for supervising mattress construction area.

. Managed staff of 40 employees.

. Prepare night schedules to meet production schedules.

. Health and Safety Coordinator. Emergency Response Team

member.

. Safety Investigation and Reports. Safety/Ergo Committee

member.

. Implement Continuous Improvement program. Lean manufacturing.

. Waste Reduction. Process step reductions. 6S improvements.

. Kaizen Events and tools. Hr x Hr boards-Labor improvements.

. Floor Space reductions. Kanbans/Supermarkets. Schedule

Completion.

Major Accomplishments

. Initiated a health and safety training program for night shift.

. Improvement of labor costs and plant waste reduction.

1997 - 2000 NICOR GAS, Naperville, IL - A natural gas utility company

Operations Supervisor

. Responsible for servicing of residential and commercial

accounts for a three county area.

. Managed a staff of 25 field employees.

. Coordinated field training for southern region.

. Prepared monthly schedules to meet company objectives.

Major Accomplishments:

. Increased employee productivity 20% by improving work

routing.

. Achieved company goal for priority response time. The

goal had not been met by the prior management team.

. Special recognition by the company for handling a major

gas emergency.

Quality Assurance Supervisor

. Assured customer satisfaction with service contractors.

. Negotiated resolutions to customer complaints.

. Handled emergency repairs to HVAC equipment.

Major Accomplishments:

. Conducted bi-annual training courses for contractors.

. Certified to perform residential energy audits in

Illinois.

1992-1997 SBD, JOHNSON CONTROLS, Milwaukee, WI - A battery manufacturer

Group Leader

. Supervised an 8 member work team with cleaning, testing and

packing of large batteries.

. Reviewed final electrical testing before shipment to

customers.

Major Accomplishments:

. Initiated a new procedure for an innovative conveyor

system to streamline testing and shipping of batteries.

. Implemented ergonomic and safety improvements to package

batteries. Received special citation for increasing

group productivity.

EDUCATION

. B.A. in Business Management and Communication, Concordia

University, Mequon,WI

. Continuing education courses included: Supervisory

Management, Organizational Skills, Diversity Training and

Business Ethics.

. Certificate in Heating and Air Conditioning systems - 1

year program, Milwaukee Area Technical College, Milwaukee,

WI.

PERSONAL DATA

. Volunteer Big Brother for a 9 year old boy.

. Volunteer Plainfield Community Television.

. Volunteer coach for Plainfield Soccer Association.

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